Hotel Front Desk Representative
3 weeks ago
We are seeking a highly skilled and professional Hotel Front Desk Agent to provide exceptional service to our guests at Four Points by Sheraton Houston Airport. As a key member of our team, you will be responsible for delivering a memorable experience to every guest, ensuring their stay with us is nothing short of exceptional.
Responsibilities:- Manage guest information and ensure accuracy and up-to-dateness
- Welcoming and checking in guests, distributing keys and room assignments, and recording credit card information
- Handling customer complaints and resolving issues in a professional manner
- Collaborating with housekeeping staff to ensure rooms are ready for new guests
- Responding to incoming calls, online and in-person room bookings requests, and answering questions about room rates, availability, amenities, rewards programs, and special requests
- Previous experience with Microsoft Office and reservation management systems
- Strong customer service skills, interpersonal skills, organizational skills, and time management skills
- At least one year of experience in the hospitality industry, preferably as a hotel front desk agent or similar position
- High school diploma or equivalent required
- Experience in handling telephone calls and resolving stressful situations
Our renovated hotel in North Houston offers a range of amenities to ensure a comfortable stay, including a complimentary shuttle to Bush Intercontinental Airport. Our stylish rooms and suites feature modern decor, ergonomic workspaces, and signature plush bedding. Enjoy a meal at our Flight Deck restaurant, relax in our indoor pool, or stay active in our 24-hour gym. We look forward to welcoming you to Four Points by Sheraton Houston Airport.
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Hotel Front Desk Representative
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Houston, Texas, United States Four Points by Sheraton Houston Airport Full timeJob Title: Hotel Front Desk Representative Job Summary We are seeking a highly skilled and professional Hotel Front Desk Representative to provide exceptional customer service to our guests. As a key member of our front desk team, you will be responsible for greeting and checking in guests, managing their information, and ensuring a smooth and enjoyable...
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Hotel Front Desk Representative
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