Customer Service Team Lead
3 weeks ago
Company Overview:
As a leading retail employer, Circle K offers a dynamic work environment that fosters growth and development. Our team is passionate about delivering exceptional customer service and creating a positive shopping experience for our customers. We are seeking a motivated and experienced Customer Service Team Lead to join our team in Union, New Hampshire.
Job Description:
As a Customer Service Team Lead, you will play a key role in driving sales growth, improving customer satisfaction, and maintaining store appearance. You will be responsible for leading a team of customer service representatives, providing guidance and support to ensure excellent customer service, and participating in daily store operations. Your primary focus will be on creating a positive and engaging shopping experience for our customers, driving sales growth, and maintaining a clean and organized store environment.
Responsibilities:
* Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner
* Lead a team of customer service representatives, providing guidance and support to ensure excellent customer service
* Participate in daily store operations, including opening and closing procedures, inventory management, and visual merchandising
* Develop and implement strategies to drive sales growth, improve customer satisfaction, and maintain store appearance
* Collaborate with store management to achieve business objectives and improve store performance
Required Skills and Qualifications:
* 1+ years of retail experience, preferably in a customer-facing role
* Proven track record of delivering exceptional customer service and driving sales growth
* Strong leadership and communication skills, with the ability to motivate and inspire a team
* Ability to work in a fast-paced environment, multitasking and prioritizing tasks effectively
* Basic math skills and accuracy with handling cash and operating a point-of-sale system
* High school diploma or equivalent required
Benefits:
* Competitive salary, estimated at $45,000 - $55,000 per year, depending on experience
* Medical, vision, dental, and life insurance, as well as short- and long-term disability
* Flexible schedules, including weekends and holidays
* Opportunities for career advancement and professional growth
* Comprehensive training and development programs
* Paid time off and holidays
Estimated Salary: $50,000
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application.
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