Technical Support Specialist

3 weeks ago


Wakefield, Michigan, United States Veracross Full time
Job Summary

Veracross is seeking a highly skilled Technical Support Specialist to join our Technical Support Team. As a Technical Support Specialist, you will provide advanced technical product support and consulting to customers, utilizing your expertise in the full range of processes of independent schools. You will apply your advanced knowledge of the Veracross software to resolve escalated technical issues and guide customers on best-practice strategies and solutions to optimize and improve our customers' utilization of the Veracross platform.

Key Responsibilities

* Interact directly with customers primarily through schedule calls and ticketing, delivering great customer service by demonstrating technical and subject matter expertise
* Troubleshoot problems to provide resolutions to advanced technical issues
* Analyze product configurations and business needs to guide customers on best-practice solutions and strategies
* Resolve technical issues and discrete consultative or training engagements within company SLA guidelines and service standards.
* Contribute to internal and external knowledge bases and in-app guidance, creating and updating best-practice and workflow-focused documentation.
* Communicate and collaborate with internal teams, escalating technical issues to Tier 3 engineering teams when they cannot be resolved by a consultant.
* Assist with Tier 1 technical support as necessary
* Assist Knowledge Management with leading Instructor Led Training (ILT) live training sessions
* Work with technical account managers and/or customer success managers to recommend longer engagements and success strategies for customers
* Pass potential leads for incremental software needs for schools to the sales organization

Requirements

* Bachelor's Degree or equivalent customer service or technical support experience
* 3+ years experience working in client support in the software industry with SaaS experience preferred
* Advanced-level technical and school-use knowledge of multiple Veracross product areas.
* Direct experience in technical support troubleshooting or consulting with demonstrated high client satisfaction.
* Direct experience engaging with customers through remote work technologies including meeting applications, screen sharing, etc.
* Demonstrated excellent written and verbal communication skills, able to communicate technical details to people with a varying range of technical abilities
* Demonstrated ability to operate independently with minimal guidance while performing your duties
* Experience documenting generalized technical solutions for customer consumption via a knowledge base
* Experience working within a collaborative team environment and contributing to positive company culture
* Industry knowledge of the K-12 private school sector and other education SaaS products a plus

Benefits

* 3 weeks of vacation per year
* 14 paid holidays per year (including the week off between Christmas and New Year's Eve)
* 56 Hours of paid sick leave annually
* Top tier benefits -Medical, Dental & Vision (Blue Cross Blue Shield & EyeMed)
* Veracross LLC Fidelity 401(k) Plan - Managed by Sentinel Benefits

Veracross offers a competitive salary and bonus structure, with a compensation range of $65k to $75k (annualized USD). We value the power of an inclusive culture and a strong sense of belonging, and seek to infuse diversity and inclusion in everything we do while promoting a culture where differences are embraced as strengths; opportunities are equal and accessible; consideration and respect are the norm; and all team members are supported in reaching their full potential.

  • Wakefield, Michigan, United States PSG Global Solutions Careers Full time

    Role OverviewAs a Mammography Imaging Specialist with PSG Global Solutions Careers, you will play a critical role in assisting in the diagnosis of patient illness by performing examinations of patients of all ages. This position requires strong communication skills, both written and verbal, to interact with physicians, patients, family members, and team...


  • Wakefield, Michigan, United States Standex Engraving Full time

    Job SummaryWe are seeking a part-time office assistant to support the administrative tasks of our facility. This role is ideal for an individual looking for a flexible schedule, part-time, 15-25 hours per week.Key ResponsibilitiesMonitor office supply and equipment inventory, ordering low inventory as needed.Request quotes from approved suppliers, ensuring...


  • Wakefield, Michigan, United States Elderwood Full time

    Geriatric Care Specialist Position Overview:As a Geriatric Care Specialist at Elderwood, you will play a vital role in ensuring the general health and well-being of our residents by providing direct nursing care. This position is responsible for the direct nursing care of residents, which encompasses planning, developing, organizing, implementing, and...


  • Wakefield, Michigan, United States South County Hospital Full time

    As a key member of the South County Hospital team, the RN- Emergency Services Specialist plays a vital role in delivering exceptional patient care in the Emergency Department setting.Key Responsibilities:Coordinate total nursing care for patients, ensuring a seamless and efficient experience.Participate in patient and family teaching, empowering individuals...


  • Wakefield, Michigan, United States Elderwood of Scallop Shell at Wakefield Full time

    Job Summary:The RN Educator/Infection Control Specialist is responsible for working collaboratively with management staff and nursing governance representatives to ensure the implementation of orientation, compliance, and continuing in-service education programs for facility personnel.This individual develops, coordinates, and evaluates educational programs...


  • Wakefield, Michigan, United States Creative Financial Staffing Full time

    About the Role:Creative Financial Staffing is partnering with a leading global provider of specialized products for various industries. We are seeking an experienced Accounts Payable Specialist to join their team in a Manufacturing company in Wakefield, MA.About the Company:This company is known for its commitment to innovation, quality, and performance,...


  • Wakefield, Michigan, United States Vestmark Full time

    Job SummaryVestmark is seeking a highly skilled Software Engineering Team Lead to lead our software engineering team. As a key member of our organization, you will be responsible for technical leadership, people management, and hands-on contributions to product engineering projects.Key Responsibilities• Technical Leadership: Lead by example with hands-on...


  • Wakefield, Michigan, United States C-4 Analytics Full time

    C-4 Analytics is a pioneering digital marketing company that specializes in helping automotive dealerships enhance sales, increase market share, and minimize cost per acquisition. As we continue to expand our team and support our growing roster of clients, we are seeking an experienced Director of Engineering Leadership to join our team in Wakefield, MA...


  • Wakefield, Michigan, United States C-4 Analytics Full time

    Director, Software EngineeringAt C-4 Analytics, we are seeking an experienced and dynamic Director of Software Engineering to join our team and take the lead in managing our software Engineering and DevOps team.As the right-hand for everything engineering, this individual will be responsible for driving strategy, shaping architecture, translating product...

  • Behavioral Therapist

    3 weeks ago


    Wakefield, Michigan, United States ProCare Therapy Full time

    We are seeking a dedicated Registered Behavior Technician (RBT) to join our team at ProCare Therapy. The ideal candidate will have a minimum of 1+ years of experience as a Behavior Specialist and be passionate about working with students in a school district setting.Job DetailsFull-Time, 35 hours per week24/25 School YearCaseload: Middle SchoolOnsite onlyAs...

  • Nurse Specialist

    4 weeks ago


    Wakefield, Michigan, United States Bluepipes Full time

    Job Title: Labor and Delivery Registered Nurse PositionJob Summary: Medical Talent is seeking an experienced Labor and Delivery Registered Nurse for a travel nursing opportunity in a dynamic healthcare setting. As a key member of our team, you will provide high-quality patient care and contribute to a positive work environment.About the Job: This 13-week...

  • Veterinary Technician

    3 weeks ago


    Wakefield, Michigan, United States VCA Animal Hospitals Full time

    Job Summary:We are seeking a skilled and compassionate Veterinary Technician to join our team at VCA Animal Hospitals. As a Veterinary Technician, you will play a vital role in providing exceptional patient care and supporting our veterinarians in delivering high-quality medical services.Key Responsibilities:• Assist veterinarians with medical procedures,...

  • Physical Therapist

    3 weeks ago


    Wakefield, Michigan, United States Amedisys Full time

    Overview:As a skilled and compassionate physical therapist, you will play a vital role in providing high-quality care to patients in the comfort of their own homes. At Amedisys, we are dedicated to delivering exceptional patient-centered care, and we invite you to join our team of professionals who share this commitment.Responsibilities:As a physical...


  • Wakefield, Michigan, United States Favorite Healthcare Staffing Full time

    Job DescriptionFavorite Healthcare Staffing is seeking an experienced Geriatrics Certified Nursing Assistant to join our team. As a Geriatrics Certified Nursing Assistant, you will provide high-quality care to our patients, working closely with our healthcare professionals to ensure the best possible outcomes.Geriatrics Certified Nursing Assistant Position...


  • Wakefield, Michigan, United States Gogebic Medical Care Facility Full time

    Job DescriptionWe are seeking a skilled Licensed Practical Nurse to join our team at Gogebic Medical Care Facility. As a key member of our healthcare team, you will be responsible for providing high-quality patient care and supporting the well-being of our residents.Key Responsibilities:Administer medications as ordered by physicians and ensure proper...


  • Wakefield, Michigan, United States Aegis Therapies Full time

    Job Title: Physical Therapy AssistantJob Summary:Aegis Therapies is seeking a skilled Physical Therapy Assistant to join our team at Gogebic Medical Care Facility in Wakefield, MI. As a Physical Therapy Assistant, you will work closely with our experienced physical therapists to provide high-quality patient care and support in a skilled nursing facility...

  • Nursing Assistant

    4 weeks ago


    Wakefield, Michigan, United States TotalMed Full time

    About This RoleAs a Certified Nursing Assistant with TotalMed, you will be working in a long-term care setting, providing high-quality patient care and support to residents. This is a fantastic opportunity to make a difference in the lives of others while advancing your career in the healthcare industry.Job Details $1,144.38 / week Wakefield, Michigan...

  • Veterinary Technician

    3 weeks ago


    Wakefield, Michigan, United States Amerivet Services LLC Full time

    We are seeking a highly skilled and experienced veterinary technician to join our team at Washington County Veterinary Hospital. As a veterinary technician, you will play a vital role in providing exceptional care to our patients and clients.The ideal candidate will have a strong background in animal handling and restraint, as well as experience with...

  • Veterinary Technician

    3 weeks ago


    Wakefield, Michigan, United States VCA Animal Hospitals Full time

    We are seeking a skilled Veterinary Technician to join our team at VCA Animal Hospitals. As a Veterinary Technician, you will play a vital role in providing exceptional care to our patients and their owners.Key Responsibilities:Perform physical examinations and patient assessmentsMonitor anesthesia and assist with surgical proceduresPrepare and assist with...


  • Wakefield, Michigan, United States Epsilon Full time

    About the Role:Epsilon is seeking a highly skilled Cloud Data Architect to join our team. As a key member of our cloud-based solutions team, you will be responsible for designing and implementing scalable, secure, and efficient data architectures on AWS. Your expertise in big data technologies, including Hadoop and Spark, will be instrumental in helping us...