Health and Wellness Account Manager

4 weeks ago


Wakefield, Michigan, United States Sentinel Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Health and Welfare Service Team as a Health and Wellness Account Manager. In this role, you will be responsible for developing and maintaining professional relationships with our client base, administering reimbursement accounts, and providing expert advice to clients.

Key Responsibilities
  • Lead relationships with assigned clients by holding regular meetings and managing service-level agreements.
  • Respond to direct client inquiries and help manage general plan operations.
  • Manage escalated issues through our ticket system.
  • Use problem-solving and critical thinking skills to address non-routine client inquiries and issues.
  • Leverage our suite of tools to provide clients with data to develop strategies for engaging their employees in benefits education and selection.
Requirements
  • 3-5 years of client service, account management, or related experience in the financial or benefits services industry.
  • Ability to obtain Section 125 Cafeteria Plan certification within one year of hire.
  • Ability to communicate with clients to problem-solve and create a positive experience.
  • Ability to work independently with limited supervision.
  • Ability to work well with people from different disciplines with varying degrees of technical and industry experience.
About Us

Sentinel Benefits & Financial Group proudly serves over 3,800 clients throughout the U.S. and has remained devoted to making a difference in the lives of our people, clients, and community for over 35 years. We strive to surround ourselves with team members who go above and beyond in all job facets and look for people who are able to learn quickly, review current processes, recommend improvement opportunities, and embrace change.

Benefits
  • PTO (vacation, sick, personal time bank)
  • 12 Paid Holidays (10 stated and 2 floating holidays)
  • 2 Community Volunteer Days
  • 5 Summer Half Days
  • Medical, Dental, Vision
  • Life Insurance
  • LTD & STD
  • Retirement Plan with 3.75% Employer Match
  • Parental Leave

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