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Customer Service Representative

2 months ago

Milwaukee, Wisconsin, United States Packaging Corporation of America Full time
About the Role

Packaging Corporation of America (PCA) is a leading provider of innovative packaging solutions. We are seeking a highly skilled Customer Service Representative to join our team.

Key Responsibilities
  • Order Processing: Process and track customer orders with precision and accuracy.
  • Internal Communication: Communicate effectively with internal departments to ensure seamless order fulfillment.
  • Product Coordination: Coordinate product specifications, shipping, and quotations to meet customer needs.
  • Issue Resolution: Resolve customer complaints and billing issues in a timely and professional manner.
  • Inventory Management: Manage inventory levels and reconcile orders to prevent stock discrepancies.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 2 years of customer service experience preferred.
  • Skills: Proficiency in Microsoft Word, Excel, and Outlook.
Preferred Qualifications
  • Education: Associates degree or business coursework.
  • Experience: Experience with automated order entry systems.
  • Industry Knowledge: Previous experience in manufacturing or packaging industry.
Knowledge, Skills & Abilities
  • Attention to Detail: Strong attention to detail and customer expectations.
  • Communication Skills: Excellent communication and relationship-building skills.
  • Analytical Skills: Analytical and organizational skills to work in a fast-paced environment.
  • Teamwork: Previous team environment experience preferred.