Performing Loan Consultant I

2 months ago


Tempe, Arizona, United States NewRez LLC Full time
About the Role

We are seeking a highly skilled and customer-focused Performing Loan Consultant I to join our team at NewRez LLC. As a key member of our mortgage servicing team, you will be responsible for providing exceptional customer service to homeowners across the country.

Key Responsibilities
  • Customer Service: Handle inbound customer service calls, respond to customer inquiries, and resolve issues in a timely and professional manner.
  • Collections: Use a blend of manual and automated calling strategies to locate past-due homeowners, contact them, and develop customized payment solutions to cure their delinquencies.
  • Payment Processing: Process homeowners' mortgage payments, handle escrow and processing payoffs, and assist with an assortment of questions from website assistance.
  • Refinancing Opportunities: Offer and refer eligible homeowners for refinancing opportunities to the Originations department.
  • Reliability and Attendance: Arrive on-time for all shifts, maintain reliable transportation to work, and comply with requirements for remote work policy.
  • Performance Goals: Achieve company performance goals, participate in continuous training, and consistently represent the company in a positive and professional manner.
Requirements
  • Education: College degree preferred, high-school diploma (or equivalent) required.
  • Experience: Over 1 year of collections experience (preferred, but not required).
  • Skills: English fluency, outstanding negotiation and telephone communication skills, familiarity with Internet-based search techniques, and ability to maintain professional conduct with people of any mood or personality type.
Benefits
  • Competitive Salary: A competitive salary and performance-based incentives.
  • Benefits Package: Medical, dental, vision, life, disability insurance, 401(k) plan with company match, and employee assistance plan.
  • Advancement Opportunities: Opportunities for career growth and professional development.
  • Company Culture: A positive and inclusive work environment that values diversity and employee well-being.
About NewRez LLC

NewRez LLC is a leading mortgage servicing company that provides exceptional customer service to homeowners across the country. We are committed to delivering high-quality service, building strong relationships, and driving business growth.



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