Loan Document Specialist

2 weeks ago


Tempe, Arizona, United States Carvana Full time
About the Role

We're looking for forward-thinking, fast learners who have strong communication skills and a keen eye for detail. If you are passionate about helping others, enjoy a positive, yet challenging work environment - we want you.

Key Responsibilities
  • Be the voice of Carvana as you guide customers through the purchase process, answer their questions, and review and approve their documents.
  • Field inbound calls and make outbound calls with a high sense of urgency and close attention to detail.
  • Ensure compliance with underwriting policies and stay up-to-speed on policy and procedure changes.
  • Verify loans for customers purchasing vehicles through Carvana financing or a third-party institution.
  • Utilize and navigate between multiple internal and external software tools to assist in the underwriting process (e.g. consumer credit bureaus, and other internet sources).
  • Collaborate with internal teams at Carvana to help resolve customer issues and keep the purchase process moving.
Requirements
  • 3+ years of professional experience in a fast-paced, detail-oriented, quality-focused production-driven role
  • 1+ years of experience in banking, financial services, insurance, and/or related industry
  • High School Diploma Required (College Degree Preferred)
  • Tech-savviness: Able to navigate multiple systems, learn new tools, and effectively troubleshoot
  • Resiliency: Ability and willingness to learn new things; apply that learning to perform successfully.


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