Customer Care Associate
1 week ago
Position Overview for Customer Support Specialist
The Customer Support department operates from 8:00 AM to 7:00 PM. We seek candidates with adaptable schedules, as shifts will be assigned within this timeframe.
Additionally, there is a rotational Saturday commitment—every third Saturday—from 10:00 AM to 3:00 PM.
- 4 Days in Office, 1 Day of your choice to work from home.
- Compensation: $20-22 per hour
- Temporary to Permanent Opportunity
- Respond to inquiries regarding auto, home, and umbrella insurance policies, ensuring thorough follow-up on all communications.
- Strive for first-contact resolution to enhance customer satisfaction.
- Acquire and maintain comprehensive knowledge of all product lines (Auto, Homeowner, and Umbrella).
- Accurately input and update policy details in various processing systems while managing phone inquiries.
- Strong interpersonal, listening, communication, and organizational abilities.
- Proficient analytical and decision-making skills, along with excellent data entry and mathematical capabilities.
- High energy and a proactive approach to follow-up and ownership of tasks.
- Flexibility and the ability to thrive under pressure.
- Eagerness to learn new functions within the Customer Solutions Center.
Job Type: Temporary to Hire
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