Customer Care Associate

1 week ago


Woodbridge, New Jersey, United States PeopleShare Inc Full time
Are you a recent graduate or considering a new career path? Join a vibrant and supportive team at a leading insurance firm that prioritizes employee growth and job security.

Position Overview for Customer Support Specialist

The Customer Support department operates from 8:00 AM to 7:00 PM. We seek candidates with adaptable schedules, as shifts will be assigned within this timeframe.

Additionally, there is a rotational Saturday commitment—every third Saturday—from 10:00 AM to 3:00 PM.
- 4 Days in Office, 1 Day of your choice to work from home.
  • Compensation: $20-22 per hour
  • Temporary to Permanent Opportunity
Key Responsibilities for Customer Support Specialist:
  • Respond to inquiries regarding auto, home, and umbrella insurance policies, ensuring thorough follow-up on all communications.
  • Strive for first-contact resolution to enhance customer satisfaction.
  • Acquire and maintain comprehensive knowledge of all product lines (Auto, Homeowner, and Umbrella).
  • Accurately input and update policy details in various processing systems while managing phone inquiries.
Qualifications for Customer Support Specialist:
  • Strong interpersonal, listening, communication, and organizational abilities.
  • Proficient analytical and decision-making skills, along with excellent data entry and mathematical capabilities.
  • High energy and a proactive approach to follow-up and ownership of tasks.
  • Flexibility and the ability to thrive under pressure.
  • Eagerness to learn new functions within the Customer Solutions Center.
PeopleShare Inc. is a premier staffing agency in the region, offering both temporary and permanent employment opportunities. We are committed to providing equal employment opportunities to all individuals, regardless of race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under applicable laws. This commitment extends to all aspects of employment, including recruitment, hiring, placement, promotion, and training.

Job Type: Temporary to Hire


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