Customer Care Specialist
2 weeks ago
We are looking for a dedicated part-time Customer Care Specialist to enhance our team.
About Us: At VCA Animal Hospitals, we are committed to our mission – prioritizing your pet's health and striving for exceptional service.
As a vital member of our practice, you will play a key role in ensuring that we exceed the expectations of every pet owner.
Your Role:As the initial point of contact at VCA, the Customer Care Specialist establishes the atmosphere of our practice, fostering trust and confidence among our clients.
The responsibilities include:
- Providing outstanding customer service by welcoming visitors, answering phone calls, and guiding clients and their pets to examination rooms.
- Coordinating and confirming appointments.
- Conducting follow-up calls and reaching out to potential clients.
- Communicating and clarifying fees, as well as processing payments.
- Advising on product and service selections, including prescriptions.
Additionally, you will:
- Address inquiries regarding our offerings and educate clients on general pet care and welfare.
- Manage medical records, documentation, and correspondence.
- Maintain a clean and organized facility, ensuring both interior and exterior areas are well-kept.
We provide competitive compensation along with an array of benefits, including:
- Medical, dental, and vision coverage.
- Paid vacation for full-time employees.
- 401(k) retirement plan.
- Generous discounts on personal pet care.
We take pride in being an Equal Opportunity Employer - Veterans / Disabled. For more information, please refer to our career page.
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