Enrollment Services Associate

3 days ago


Woodbridge, New Jersey, United States Medix Full time
Job Summary

We are seeking a highly skilled and experienced Enrollment Services Associate to join our team at Medix. As an Enrollment Services Associate, you will play a critical role in providing exceptional customer service to our clients and their employees.

Key Responsibilities
  • Answer incoming and make outbound calls to assist clients and employees with their benefits enrollment needs.
  • Provide education and guidance on available benefits and assist in making informed benefits decisions.
  • Maintain customer satisfaction and meet call center metrics based on assignments.
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if issue requires managerial inclusion.
  • Regularly attend coaching sessions and training sessions to stay updated on product or company policy changes.
  • Accept information discussed in coaching sessions to increase personal performance within assigned position.
  • Continual enhancement of personal and professional development, including computer skills such as Microsoft Outlook, Office, Excel, and custom US ENROLLMENTS programs.
  • Input data into various computer platforms as required by Company and Clients to keep each caller's record updated.
  • Maintain HIPAA compliance.
Requirements
  • High school diploma or equivalent.
  • Prior experience in open enrollment.
  • Licensed in life and health insurance.
  • Spanish preferred but not required.


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