Clinical Equipment Specialist

1 week ago

Des Moines, Iowa, United States Stryker Full time

Why choose a career in customer service at Stryker?

Are you passionate about enhancing healthcare by supporting sales representatives and fostering relationships with clients? As a vital member of our customer service team, you will play a crucial role in delivering solutions to our clients during critical moments.

We take pride in being recognized as one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Discover more about our esteemed organization by visiting our website.

General Overview:

Leverage a diverse set of skills, technical expertise, and analytical thinking to assist in surgical procedures and manage equipment before and after operations.

Key Responsibilities:

  • Deliver clinical surgical assistance by overseeing all pertinent equipment.
  • Anticipate the device requirements of surgical teams.
  • Responsible for troubleshooting and maintaining Stryker equipment and related devices, collaborating with Sterile Processing Department personnel.
  • Engage with surgeons, central processing, biomedical teams, and other relevant staff.
  • Stay informed about equipment and disposable products through Stryker's educational programs.
  • Provide physicians and operating room staff with insights on both new and existing products.
  • Accurately document and report data metrics related to job functions on a monthly basis.
  • Maintain current account information to ensure high service levels.
  • Record and report all surgical procedure details accurately.
  • Comply with all Stryker and medical facility policies, standards, and procedures.
  • Utilize independent judgment to analyze and resolve both routine and complex product issues promptly.
  • Be available for on-call services as required by the medical facility.

Qualifications:

  • Bachelor's Degree, Associate's Degree, or equivalent certifications preferred.
  • Experience in an Operating Room setting and knowledge of anatomy, surgical procedures, and techniques preferred.
  • For Specialists in Sterile Processing Department: IAHCSMM CRCST Certification required within 6 months of employment and timely yearly renewal.
  • Ability to exert up to 50 lbs of force occasionally and/or up to 20 lbs of force frequently.
  • Capability to stand and/or walk for extended periods.
  • Basic computer proficiency, including Microsoft Office, along with strong verbal and written communication, interpersonal, and organizational skills.
  • Exceptional time management skills with the ability to exercise independent judgment and critical thinking.
  • Ability to articulate and develop detailed guidelines and procedures.
  • Maintain a professional appearance, work ethic, and attitude as expected by Stryker and the medical facility.
  • Adhere to HIPAA and other related patient confidentiality policies and procedures.
  • Must possess near visual acuity (corrected), color vision, mobility, bending, standing, stooping, and finger dexterity.
  • Ability to observe and rectify minute inconsistencies in product appearance.
  • Strong analytical and interpersonal skills.
  • Excellent problem-solving abilities related to equipment.

About Stryker:

Our benefits include:

  • 12 paid holidays each year.
  • Comprehensive health benefits: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellness programs, and tobacco cessation programs.
  • Financial benefits: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a detailed overview of our benefits or time off, please refer to our employee benefits page.

Stryker is a global leader in medical technologies, committed to improving healthcare outcomes. We offer innovative products and services in MedSurg, Neurotechnology, Orthopaedics, and Spine, impacting over 130 million patients annually. More information is available on our website.

Employees in sales and field roles requiring access to customer accounts may need to obtain various vaccinations as part of their job responsibilities.

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