Front Desk Associate

4 days ago


Phenix City, Alabama, United States Hampton Inn and Suites Full time
Job Title: Front Desk Clerk

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at RAM Hotels. As a Front Desk Clerk, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a clean and welcoming front desk area.

Key Responsibilities:
  • Provide top-notch customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Process guest arrivals and departures, handling check-in and check-out procedures, and ensuring accurate room assignments.
  • Manage front desk operations, including handling guest requests, resolving issues, and maintaining a clean and organized workspace.
  • Work closely with the housekeeping department to ensure rooms are ready for guests and to resolve any issues related to room status.
  • Assist with guest inquiries, provide information about hotel services and amenities, and promote hotel programs and services.
  • Perform other tasks as necessary to ensure a positive guest experience and to support the overall success of the hotel.
Requirements:
  • High school graduate or equivalent and one year of work-related experience in customer service, hotel industry, or a related field.
  • Proficient in MS Word, Excel, and PowerPoint.
  • Data entry and database management experience.
  • Excellent written and oral communication skills.
  • Ability to work varied schedules, including evenings, weekends, and holidays.
  • Physical ability to walk, sit, and stand during scheduled shift.
Preferred Qualifications:
  • Previous experience in the hospitality industry.
  • Bilingual communication skills.
  • Understanding of the hospitality industry and its operations.
What We Offer:

RAM Hotels is an equal opportunity employer and offers a comprehensive benefits package, including health insurance, vacation time, and quarterly bonuses. We are committed to providing a positive and supportive work environment that fosters growth and development.



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