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Retail Operations Manager

4 weeks ago

Greenville, North Carolina, United States Food Lion Full time

Job Summary:

As a Retail Operations Manager at Food Lion, you will be responsible for supporting the management and duties of store operations to meet financial and sales goals. You will build associate and customer relations and promote a strong culture in support of Food Lion Strategy.

Key Responsibilities:

  • Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
  • Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
  • Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
  • Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
  • Control store expenses through proper ordering, care for supplies and equipment
  • Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
  • Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
  • Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes
  • Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
  • Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; Ensure proper control of all store funds and company assets
  • Record and report all associate and customer accidents in accordance with established Food Lion procedures
  • Ensures compliance with local, state and federal regulations
  • Adheres to all company guidelines, policies and standard practices
  • Successfully complete Computer Based Training (CBT) and Training guide
  • Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
  • A high school graduate or equivalent preferred
  • Strong understanding of store operations and merchandising techniques preferred
  • Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
  • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a Food Lion

Requirements:

  • A high school graduate or equivalent preferred
  • Strong understanding of store operations and merchandising techniques preferred
  • Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
  • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a Food Lion