Pharmacy Operations Manager
2 days ago
Key Responsibilities:
- Oversee the day-to-day operations of the pharmacy, ensuring efficient workflow and a positive patient experience.
- Supervise pharmacy technicians and cashiers, providing guidance and support as needed.
- Manage the selection, scheduling, and development of pharmacy technician personnel.
- Lead training, coaching, and performance management of pharmacy technicians.
- Make decisions regarding performance management, including discipline and termination.
- Engage customers and patients by greeting them and offering assistance with products and services.
- Resolve customer complaints and respond to customer requests in a timely manner.
- Develop strong relationships with customers by anticipating their needs and proactively offering services.
- Enhance customer experience by increasing focus on healthcare services.
- Assist pharmacists in the delivery of patient care, including patient registration, prescription data entry, and preparation of medications.
- Complete patient and physician calls under the supervision of a pharmacist.
- Exercise independent judgment to delegate, direct, and assign non-clinical work in the pharmacy.
- Ensure tasks are completed on-time and hold others accountable for efficient workflow.
- Manage core pharmacy workflow and drive excellence in pharmacy operations.
- Coordinate and organize pharmacy daily schedule of activities.
- Recommends allocation of pharmacy hours.
- Assure the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
- Manage annual inventory preparation.
- Accountable for completion of non-clinical patient calls.
- Drive new technology/process roll out, champion change, and engage team around action planning.
- Assure proper operation and maintenance of pharmacy department equipment.
- Collaborate with Pharmacy Manager to ensure security safeguards are in-place.
- Communicate prescription errors to the accountable pharmacist and adhere to Company policies and procedures.
- Ensure accurate processing of insurance claims to resolve customer issues and prevent payment rejections.
- Follow-up with insurance companies and medical providers, and conduct or participate in 3rd party audit.
- Assist and support Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality, and customer service.
- Manage Community Outreach Portal and coordinate off-site immunization clinics and community events.
- Build and sustain relationships with retail partnerships.
- Lead performance management of technicians, including making decisions and recommendations regarding discipline and termination.
- Follow constructive discipline policy to discipline, suspend, terminate, or effectively recommend the same.
- Use constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws.
- Maintain and improve performance of pharmacy through team member engagement and action planning.
- Accountable for technician hiring, on-boarding, training, and scheduling.
- Monitor and hold pharmacy technicians accountable for timely training completion.
- Follow established policies and procedures set by the company for scheduling and training.
- Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training.
- Assist Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations, and certifications are active and in good standing/compliant with all regulatory and legal requirements.
- Leverage Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
- Ensure proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state, and federal laws.
- Maintain PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Maintain and enhance current knowledge and skills related to pharmacy and healthcare.
- Obtain necessary certifications, education credits, and training such as LTMP e-modules as required by the Company.
- Follow performance improvement plans offered by Pharmacy Manager.
- Seek professional development by monitoring one's own performance, soliciting constructive feedback, and leveraging Healthcare Supervisor as mentor and coach.
Requirements:
- High School Diploma, GED, or equivalent.
- PTCB or ExCPT certification (except in Puerto Rico).
- One year of work experience as a pharmacy technician in a retail or hospital setting.
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
- Requires willingness to work flexible schedule, including evening and weekend hours.
Preferred Qualifications:
- Previous people management/leadership experience.
- Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
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