Senior Manager, IT Delivery

1 day ago


Malvern, Pennsylvania, United States Vanguard Full time
About the Role

We are seeking a highly skilled Senior Manager, IT Delivery to join our team at Vanguard. As a key member of our organization, you will be responsible for delivering software releases, leading testing and evaluation of IT vendor products, and working closely with business clients to resolve scope and develop environmental requirements.

The ideal candidate will have a minimum of ten years of related work experience, with at least five years of project management experience. They will also possess undergraduate or graduate degree, and have expertise in vendor management, Gen AI, and contact center experience.

Key Responsibilities:

  • Hire, evaluate, and supervise crew members, providing mentorship and training as necessary.
  • Responsible for delivering software releases, leading testing and evaluation of IT vendor products.
  • Work closely with business clients to resolve scope and develop environmental requirements.
  • Develop and implement changes to department policies and procedures to meet changing business needs.
  • Lead quality initiatives to improve the delivery of service levels.

What We Offer:

  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

About Vanguard:

Vanguard is a global market leader in investment management. We are committed to providing our clients with the best possible investment experience, and we are seeking talented individuals to join our team.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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