Technical Service Representative
1 week ago
Job Summary
We are seeking a highly skilled Technical Service Representative to join our team at Saint-Gobain North America. As a key member of our customer support team, you will provide exceptional support to our internal and external customers, ensuring timely and accurate resolutions to their technical inquiries.
Key Responsibilities
- Manage customer technical requests by logging them into our CRM system and providing comprehensive resolutions.
- Collaborate with our Product Management and Contractor Engagement teams to create and review technical support documents.
- Field customer calls, respond to emails, and engage in chat conversations to provide timely and accurate support.
- Work closely with our product management team to review and edit technical documents, ensuring they are accurate and informative.
- Develop and maintain a deep understanding of our products and services to provide expert-level support to our customers.
Requirements
- Associate degree required; Bachelor's degree preferred.
- 3 years of construction industry experience, with a focus on siding installation as a plus.
- Customer service experience and a proven track record of providing exceptional support.
What We Offer
We provide a comprehensive Total Rewards Program, including excellent healthcare options, family focus and balance, financial security, tuition reimbursement, and pet insurance options. Our Employee Recognition Programs and PerkSpot marketplace offer additional benefits and rewards for our employees.
About Us
Saint-Gobain North America is a leading building products company with a rich history of innovation and sustainability. We are committed to providing our customers with exceptional products and services, and we are seeking a talented Technical Service Representative to join our team.
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