Technical Service Manager
6 days ago
Manta Resources is seeking a highly skilled Technical Service Manager to join our team. As a Technical Service Manager, you will play a critical role in ensuring the highest level of customer satisfaction by providing expert technical support and guidance to our customers, contractors, and vendors.
Key Responsibilities- Technical Support and Guidance: Provide expert technical support and guidance to customers, contractors, and vendors to resolve complex technical issues related to HVAC products.
- Training and Development: Conduct training sessions for contractors and technicians on HVAC products, including application, installation, and troubleshooting.
- Liaison and Communication: Act as a liaison between customers, contractors, and vendors to ensure effective communication and resolution of technical issues.
- Problem-Solving and Analysis: Analyze and diagnose complex technical issues and provide recommendations for resolution.
- Warranty and Claims: Handle warranty claims and defective factory work, determining the need and cost of repairs and authorizing replacements.
- Experience: 5-7 years of related experience in the HVAC industry.
- Education: Associate's degree or equivalent experience with Technical/Trade school or equivalent combination of education and experience.
- Skills: Excellent customer service skills, thorough knowledge of HVAC terminology and related products, strong problem-solving and analysis skills, ability to provide direction and coaching to others.
- Office Environment: Work in an office environment using office-related computer equipment, with occasional off-site visits with contractors and vendors.
- Travel: Less than 10% travel required.
- Physical Demands: Frequently required to stand, walk, and sit, bend, kneel, or climb, with some lifting required.
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