Technical Service Coordinator

6 days ago


Raleigh, North Carolina, United States Logically Inc. Full time

Job Summary

We are seeking a highly organized and detail-oriented Service Delivery Coordinator to join our team at Logically Inc. The successful candidate will be responsible for ensuring the delivery of high-quality IT services to our customers, while maintaining excellent communication and relationship-building skills.

Key Responsibilities

  • Customer Service:
    • Provide exceptional customer service by responding to customer inquiries, resolving issues, and escalating concerns to the appropriate team members.
    • Utilize technical knowledge to troubleshoot and resolve customer issues in a timely and efficient manner.
    • Collaborate with internal teams to ensure seamless delivery of services and meet customer expectations.
  • Reporting and Reviews:
    • Monitor and report on service delivery metrics to identify areas for improvement and drive business growth.
    • Assist in the development of documentation for client processes and repetitive tasks.
    • Collaborate with Sales and Marketing teams to improve ticket classification and business technology reviews.
  • Service Level Agreements:
    • Review and analyze service agreements to ensure compliance and identify opportunities for improvement.
    • Track agreement profit and e-rate metrics to determine client profitability.
  • Administrative:
    • Manage customer issue boards to track and resolve outstanding service delivery requests.
    • Participate in daily meetings and scrums to ensure seamless communication and collaboration.
    • Meet specific Key Performance Indicators (KPIs) and assist with process improvement initiatives.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
  • Proficiency in technical tools and software.
  • Ability to work collaboratively with internal teams and external customers.

What We Offer

Logically Inc. is an Equal Opportunity Employer that offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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