Assistant General Manager

6 days ago


Erie, Pennsylvania, United States Modwash Full time

Job Summary:

The Assistant General Manager is a key leadership position at ModWash, responsible for supporting the General Manager in driving the success of our express car wash operation. This role requires strong leadership and motivational skills to lead a high-performing team in a fast-paced environment.

Key Responsibilities:

  • Partner with the General Manager to recruit, train, and develop all team members.
  • Ensure compliance with ModWash onboarding, orientation, and training processes for all new team members.
  • Provide ongoing development, coaching, and counseling to high-potential hourly team members.
  • Partner with Human Resources on disciplinary issues, including investigations and terminations.
  • Collaborate with the General Manager and District Manager to drive local volume and sales through strategic community outreach and marketing efforts.
  • Ensure team members are using prescribed sales scripts and guide-on procedures at all times.
  • Ensure the site is operating safely and in compliance with all regulatory, local, state, and federal laws and regulations.
  • Create genuine connections with guests and foster relationships through superior customer service to build membership sales.
  • Walk the site throughout the shift to ensure it is operating safely, efficiently, and up to ModWash standards of service.
  • Handle all guest issues and complaints, escalating them as needed to the General Manager and District Manager to resolve issues in a timely manner.
  • Partner with the District Service Manager and maintenance team to ensure all equipment is properly maintained, safely operated, and maintenance requests are fulfilled in a timely manner.

Requirements:

  • 2+ years of experience in a leadership position.
  • Car wash experience is preferred but not required.
  • Prior P&L responsibility is preferred.
  • Ability to be active and outdoors in varying temperatures and weather conditions.
  • Ability to be on your feet for long hours at a time.
  • Ability to lift 50lbs.
  • High school diploma or equivalent certificate.

Job Type: Full-time

Pay Type: Hourly

Hiring Rate: $16.00



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