Enterprise Onboarding Specialist

3 days ago


San Francisco, California, United States Recruiting from Scratch Full time
Onboarding Expertise
We are recruiting an experienced Enterprise Onboarding Specialist to join our team at Recruiting from Scratch. This role requires someone who is skilled in managing customer onboarding processes, building relationships with current customers to promote product usage and adoption, diagnosing and troubleshooting technical issues and bugs, performing bi-weekly check-ins with customers to solicit feedback, answer questions, and support product usage, working with the product and engineering team to resolve customer issues and bugs, helping define and manage pilot to annual contract conversion process, aggregating customer feature requests and translating into prioritized product requirements, partnering with Sales to refine ICP and inform the overall sales process, driving customer expansion, upsell, and retention.

Key qualifications include 2-6 years of experience in Enterprise CSM/AM or marketing, being proactive, self-starter with grit and customer empathy, and having a strong understanding of customer success best practices and methodologies.

The estimated salary for this position is $100,000 - $150,000 base + equity + benefits.

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