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Treasury Support Specialist I
2 months ago
We are seeking a highly motivated and detail-oriented Treasury Support Specialist I to join our team at Bar Harbor Bank & Trust. As a key member of our operations team, you will be responsible for providing exceptional customer support and ensuring the smooth operation of our digital banking services.
Key Responsibilities- Customer Support: Provide timely and accurate support to internal and external customers, including responding to complex inquiries and resolving issues related to online banking and digital products.
- Troubleshooting: Research and resolve technical issues related to online banking and digital services, collaborating with 3rd party vendors as needed.
- Maintenance: Gather and process agreements and forms for service maintenance requests, maintain and organize department files and records.
- Implementation: Gather and process agreements and forms for the implementation of new service setups, manage forms using document signing software, complete system setup in the bank's core system and online banking platform.
- Communication: Liaise with internal and external customers to ensure effective communication of implementation, maintenance, and training.
- Quality Control: Ensure all work processed is accurate and in compliance with policies and procedures, review other team members' work for accuracy and compliance to ensure quality service standards.
- Security: Consistently follow risk mitigation best practices, detect and escalate suspicious or fraudulent activity.
- Other Tasks: Complete recurring tasks such as hourly file uploads, remote deposit check exception reviews and processing, end of night file processing, daily and monthly report management, and other duties as requested.
- Education: Minimum of a high school degree or equivalent.
- Experience: 2-3 years of customer service experience.
- Knowledge: General knowledge of banking, digital and/or core banking, bank operations or equivalent.
- Skills: Highly motivated and works independently, strong written and verbal communication skills, strong attention to detail and analytical skills, proven track record of managing competing tasks and priorities while maintaining accuracy.
- Technical Skills: Working knowledge of Windows-based software programs (MS Office, Word, Excel), working knowledge of technological systems and software to support troubleshooting digital issues.
This is a full-time position, 40 hours per week, with flexibility to work some evenings and weekends as needed. We offer a competitive salary and benefits package.
Bar Harbor Bank & Trust is an equal opportunity employer and welcomes applications from diverse candidates.
