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Customer Service Representative

2 months ago

Camas, Washington, United States Colvillecasinos Full time

Position: Food Service Associate

Company: Colvillecasinos

As a Food Service Associate, you will be responsible for taking and delivering food and beverage orders to guests, ensuring accuracy and quality in service.

Key Responsibilities:

  • Receive and process food and beverage orders from customers.
  • Serve food and drinks while maintaining high standards of cleanliness and organization.
  • Assist with cash handling and payment processing duties.
  • Restock supplies and maintain the cleanliness of the work area.
  • Implement daily cleaning routines to keep the service area sanitized.
  • Follow the first-in/first-out method for inventory management.
  • Support bussing tasks as needed.
  • Maintain confidentiality of company and customer information.
  • Demonstrate proactive service by anticipating guest needs and resolving issues.
  • Complete additional tasks and special projects as assigned.

Summary:

The Food Service Associate plays a crucial role in delivering exceptional customer service to patrons, fostering positive relationships with guests and staff alike.

Essential Qualifications:

  • Must be at least 18 years of age.
  • High School Diploma or GED is preferred.
  • Prior experience in the food service industry is advantageous.
  • Ability to obtain a valid non-gaming permit.
  • Possession of a current Washington State Food Handlers Card is required.
  • Must have a valid Class 12 or Class 13 permit.
  • Successful completion of TIPS training during orientation is necessary.
  • Familiarity with point of sale systems is essential.
  • Basic math skills for accurate cash handling are required.

Physical Requirements:

  • Manual dexterity is necessary for daily tasks.
  • Ability to stand or walk for extended periods.
  • Capability to lift and move items weighing up to 35 pounds frequently.
  • Occasional lifting of items up to 50 pounds may be required.
  • Frequent bending, squatting, and reaching are necessary.
  • Exposure to high noise levels and tobacco smoke in the work environment is common.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Colvillecasinos is an Indian Preference Employer.