Customer Service Representative

2 days ago


Bethlehem, Pennsylvania, United States Astound Broadband Powered by RCN Full time
Job Summary

Astound Broadband Powered by RCN is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our products and services.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to our customers, responding to their inquiries, resolving issues, and addressing concerns in a timely and professional manner.
  • Order Entry: Accurately and efficiently enter customer orders, process payments, and maintain accurate records.
  • Front Desk Coverage: Provide coverage at our front desk, answering phone calls, responding to customer inquiries, and resolving issues in a timely manner.
  • Research and Resolution: Research and resolve customer billing issues, missing payments, and other concerns in a timely and professional manner.
  • Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell our products and services to customers, promoting our offerings and increasing revenue.
  • Market Support: Provide support to our sales team, answering phone calls, responding to customer inquiries, and resolving issues in a timely manner.
Requirements
  • Customer Service Skills: Demonstrate exceptional customer service skills, including strong communication, problem-solving, and conflict resolution skills.
  • Teamwork: Work effectively as part of a team, collaborating with colleagues to achieve common goals and objectives.
  • Product Knowledge: Develop a strong understanding of our products and services, including their features, benefits, and applications.
  • Technical Skills: Possess strong technical skills, including proficiency in computer software and hardware, and the ability to learn new systems and technologies quickly.
  • Adaptability: Demonstrate flexibility and adaptability, responding to changing priorities and deadlines in a fast-paced environment.
What We Offer
  • Competitive Compensation: Receive a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Professional Development: Participate in ongoing training and development opportunities, including workshops, webinars, and conferences.
  • Collaborative Work Environment: Work in a dynamic and collaborative environment, surrounded by a team of dedicated and passionate professionals.


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