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Training Specialist

2 months ago

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Job Title: Personal Banker Training Specialist

Citizens Bank - WI is seeking a highly skilled and experienced Personal Banker Training Specialist to join our Organizational Development team. As a key member of our team, you will be responsible for training and developing frontline staff to ensure they have the necessary skills and knowledge to provide exceptional customer service and drive business growth.

Key Responsibilities:
  • Conduct training sessions for tellers and personal bankers on various topics, including classroom facilitation and on-the-job mentorship training.
  • Develop and maintain training materials, including classroom handouts, instructional aids, and online courses.
  • Collaborate with other departments to create and update training programs and materials.
  • Coach and mentor frontline staff to improve their skills and performance.
  • Assist with updating and maintaining employee training records and online courses.
Requirements:
  • High school diploma or general education degree (GED)
  • 2-4 years of banking experience
  • 1-2 years of training experience preferred
  • Excellent verbal and written communication skills
  • Ability to organize work to manage multiple priorities and meet deadlines
  • Computer efficiency in Microsoft Word and PowerPoint

Citizens Bank - WI is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.