IT Specialist

As an IT Specialist, you will provide technical assistance to computer system users, answering questions and resolving problems in a timely and efficient manner. Your expertise will be invaluable in ensuring the smooth operation of our computer systems and networks.

• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
• Oversee the daily performance of computer systems, ensuring they are running smoothly and efficiently
• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software
• Maintain records of daily data communication transactions, problems, and remedial action taken, and installation activities
• Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and provide technical assistance and support
• Confer with staff and users to establish requirements for new systems or modifications
• Develop training materials and procedures, and/or train users in the proper use of hardware and software
• Refer major hardware or software problems or defective products to vendors or technicians for service
• Prepare evaluations of software or hardware, and recommend improvements or upgrades
• Inspect equipment and read order sheets to prepare for delivery to users
• Answer users' inquiries regarding computer software and hardware operation to resolve problems
• Observe system functioning to verify correct operations and detect errors
• Support the information system function within the resorts using appropriate systems management procedures and practices to ensure the operating effectiveness and integrity of data
• Assist the Director, IT in the entire network maintenance, including administration and documentation of computer networks, telephone and cable TV networks
• Assist the Director, IT in systems management and new projects
• Use and handle IT equipment with care and according to Director's instructions
• Attend briefings and meetings as requested
• Perform any other tasks as assigned

We are seeking an IT Specialist with a strong background in computer systems and networks, excellent customer service skills, and the ability to translate complex technical issues into terms easily understood by end users. Preferred previous experience working in IT and/or within a resort environment, proficiency in Help Desk software, ticketing systems, and endpoint management tools, and relevant entry-level certifications such as CompTIA ITF+, A+, Network+, Security+, Microsoft MTA, ITIL v3 Foundation.

We are committed to investing in our employees and providing opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.