Retention Specialist
3 days ago
We are seeking a highly skilled Retention Specialist to join our team at Delta Defense. As a key member of our customer retention team, you will be responsible for developing and implementing strategies to increase loyalty and retain business. This is a unique opportunity to make a meaningful impact on our members' lives and contribute to the success of our organization.
Key Responsibilities- Develop and implement customer retention strategies to increase loyalty and retain business.
- Prevent cancellation of services by offering alternative solutions during inbound calls.
- Be clear, confident, concise and professional on the phone.
- Deepen member relationships through needs assessment.
- Ensure consistent follow up with members as needed.
- Coach, mentor and train other team members as needed.
- High school diploma or equivalent required.
- 1 year+ of retention-specific sales experience preferred.
- Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires.
- Excellent communication skills with the ability to quickly establish rapport with people.
- Strong conflict resolution skills and able to remain calm in stressful situations.
- Relentless follow-through and ability to balance multiple priorities.
- Possess a high level of professionalism and confidentiality.
- Confident, competitive and dependable.
- Demonstrates the Core Values of Delta Defense, LLC.
- We are a fun, fast-paced, and rewarding place to work and grow.
- Nationally recognized in 2023 as a Newsweek Top 100 America's Most Loved Workplace.
- Top Workplaces USA award in 2022
- Named on Inc. 5000 "Fastest Growing Private Companies" list 13 years in a row
- Milwaukee Journal Sentinel "Top Workplace" award 7 years in a row
- Milwaukee Business Journal "Best Place to Work" award 6 years in a row
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