Retention Specialist

3 days ago


West Bend, Wisconsin, United States Delta Defense Full time
Job Summary

We are seeking a highly skilled Retention Specialist to join our team at Delta Defense. As a key member of our customer retention team, you will be responsible for developing and implementing strategies to increase loyalty and retain business. This is a unique opportunity to make a meaningful impact on our members' lives and contribute to the success of our organization.

Key Responsibilities
  • Develop and implement customer retention strategies to increase loyalty and retain business.
  • Prevent cancellation of services by offering alternative solutions during inbound calls.
  • Be clear, confident, concise and professional on the phone.
  • Deepen member relationships through needs assessment.
  • Ensure consistent follow up with members as needed.
  • Coach, mentor and train other team members as needed.
Requirements
  • High school diploma or equivalent required.
  • 1 year+ of retention-specific sales experience preferred.
  • Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires.
  • Excellent communication skills with the ability to quickly establish rapport with people.
  • Strong conflict resolution skills and able to remain calm in stressful situations.
  • Relentless follow-through and ability to balance multiple priorities.
  • Possess a high level of professionalism and confidentiality.
  • Confident, competitive and dependable.
  • Demonstrates the Core Values of Delta Defense, LLC.
Why Work at Delta Defense
  • We are a fun, fast-paced, and rewarding place to work and grow.
  • Nationally recognized in 2023 as a Newsweek Top 100 America's Most Loved Workplace.
  • Top Workplaces USA award in 2022
  • Named on Inc. 5000 "Fastest Growing Private Companies" list 13 years in a row
  • Milwaukee Journal Sentinel "Top Workplace" award 7 years in a row
  • Milwaukee Business Journal "Best Place to Work" award 6 years in a row


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