Front Office Coordinator

3 days ago

San Francisco, California, United States MarinHealth Medical Center Full time
About MarinHealth Medical Center

MarinHealth Medical Center is a leading healthcare provider in the North Bay, offering a unique blend of academic medicine and personalized care. Our team is dedicated to delivering exceptional patient experiences and making a positive impact in our community.

Job Summary

We are seeking a highly skilled and motivated Front Office Coordinator to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care, managing administrative tasks, and ensuring seamless communication between patients, staff, and physicians.

Key Responsibilities
  • Answer telephones, triage calls, and provide information to patients and staff
  • Provide support services to patients and medical staff, including scheduling appointments and admissions
  • Prepare patient charts and other office documents, and scan and sort documents into Electronic Health Record
  • Attend staff meetings and maintain files and office systems
  • Inventory office supplies and assist in the care and maintenance of office equipment
  • Book, coordinate, and reschedule patient appointments, and relay necessary messages to staff and doctors
  • Answer questions regarding patient appointments, prescriptions, and testing
  • Greet and register patients in a prompt, pleasant, and helpful manner, verifying necessary information and updating patient records
  • Assemble patient paperwork and forms for visits, and request referrals and authorizations as needed
  • Oversee the reception area, coordinate patient movement, and report problems or irregularities
  • Maintain patient confidentiality and adhere to Best Practices as introduced by the company and/or Practice Manager
Requirements
  • High school diploma or equivalent required; business school or related training preferred
  • One year of progressive responsibility and directly related work experience
  • Experience with electronic medical records, including EPIC software, a plus
  • Computer proficiency in Microsoft Office
  • Bilingual in Spanish desired
Behavioral Standards

We value exceptional customer service, professionalism, respectful communication, effective teamwork, and a positive attitude. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

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