Client Service Representative

2 weeks ago


Tempe, Arizona, United States US Tech Solutions Full time
Job Overview: Responsible for case allocation, management, data handling, and navigating various systems while managing a high volume of tasks. Key Responsibilities: Duties are prioritized based on estimated time commitment, with additional tasks assigned as necessary. Core Duties: Provides exceptional service to clients through various communication channels including phone, email, and chat. Ensures timely follow-up on pending items to achieve resolution in line with established Service Level Agreements. Cultivates and maintains a solid understanding of one or more products, along with relevant industry policies and procedures. Recognizes opportunities for enhancing processes and collaborates with leadership to execute improvements. Exhibits intermediate proficiency with various systems and software, which may encompass HRIS, Salesforce, Flex, Core Advanced, and ORS. Records all interactions meticulously. Acts as a mentor to less experienced colleagues. Conducts data entry while maintaining strong organizational and prioritization skills. Qualifications: Candidates with a degree may be considered in lieu of relevant experience. Educational Background: Bachelor's Degree required.

About US Tech Solutions: US Tech Solutions is a global staffing firm offering a comprehensive range of talent on-demand and total workforce solutions. US Tech Solutions is committed to equal opportunity employment. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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