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Client Service Representative
2 months ago
The role of a Service Specialist involves managing client cases and ensuring efficient case handling through various systems. This position requires proficiency in data management and the ability to handle a high volume of tasks effectively.
Key Responsibilities:- Provide exceptional service to clients through multiple communication channels.
- Ensure timely follow-up on pending items to achieve resolution in line with Service Level Agreements.
- Acquire and maintain a solid understanding of one or more products, alongside relevant industry policies and procedures.
- Spot and suggest areas for process enhancement, collaborating with management for implementation.
- Exhibit intermediate proficiency with various software tools, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
- Keep detailed records of all client interactions.
- Act as a resource and guide for less experienced colleagues.
- Conduct data entry tasks while prioritizing and organizing workload effectively.
- A degree may be considered in place of relevant experience.
- Bachelor's Degree is preferred.
About US Tech Solutions: US Tech Solutions is a global staffing firm offering a comprehensive range of talent on-demand and workforce solutions. We are committed to equal opportunity employment, ensuring that all qualified candidates receive fair consideration without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
