Director of Client and Business Development

1 week ago


Naples, Florida, United States PNC Financial Services Group Full time
Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Director of Client and Business Development. This role will be responsible for managing all sales, service, and execution support for new and ongoing complex client relationships and leading staff to achieve relevant KPIs and requirements.

Key Responsibilities
  • Manage and oversee all activities involved with support of sales, service, and execution, recommending improvements and connecting strategy to business outcomes to drive desired client experience.
  • Participate in establishing and ensuring compliance with internal policies and procedures, managing complex client exceptions and escalations.
  • Manage and maintain relationships with internal and external service partners.
  • Manage, align, and oversee the development of the client solutions team, which may include supervisors and individual contributors.
Requirements
  • University/college degree, with 5+ years of industry-relevant experience, and at least 3 years of prior management experience.
  • Strong business acumen, with the ability to assess and effectively manage all risks associated with business objectives and activities.
  • Excellent communication and interpersonal skills, with the ability to cultivate diverse teams and inclusive workplaces.
  • Ability to take action to drive change and innovation, and to deliver results, empower and trust others in decision-making.
Preferred Qualifications
  • Business decisions, client relations, competitive advantages, consulting, customer experience, relationship management, results-oriented, and taking initiative.
  • Customer relationship management applications, customer support policies, standards and procedures, decision-making and critical thinking, effective communications, problem management process, process management, sales support and administration.
Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future, including medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.

Equal Employment Opportunity

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.



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