Patient Services Associate

2 weeks ago


Lancaster, California, United States High Desert Medical Group Full time
Job Summary

High Desert Medical Group is seeking a highly skilled and compassionate Patient Services Associate to join our team. As a key member of our reception area, you will be responsible for providing exceptional customer service and ensuring a smooth patient experience.

Key Responsibilities
  • Customer Service: Greet patients and visitors with a smile, demonstrating care, concern, and courtesy at all times.
  • Phone and Scheduling: Answer and transfer phone calls with professionalism, schedule appointments, and manage cancellations and no-shows.
  • Insurance and Eligibility: Verify patient insurance and eligibility, collect copays, and balance cash reports.
  • Administrative Tasks: Maintain accurate patient statistics, perform data entry, and ensure a clean and organized work environment.
  • Team Collaboration: Work closely with healthcare professionals to provide quality care and support to patients and customers.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: One year of medical receptionist experience preferred.
  • Skills: Excellent customer service skills, ability to multitask, and strong communication skills.
  • Personal Qualities: Compassionate, positive attitude, and ability to work well with others.
Compensation and Benefits

The pay range for this position is expected to be between $38,022.40 and $50,689.60/year, non-exempt. The total compensation package may also include other elements, such as a sign-on bonus, restricted stock units, and discretionary awards, in addition to a full range of medical, financial, and/or other benefits.

This is an at-will position, and the Company reserves the right to modify base salary or other discretionary payments at any time.



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