Systems Engineer I
5 hours ago
We are seeking a highly skilled Systems Engineer I to join our team at Konica Minolta Business Solutions. As a key member of our IT department, you will be responsible for providing technical expertise and support for our clients.
Key Responsibilities- Provide working knowledge of subject matter pertaining to one or more technology pillars, including cloud technology, networking, messaging and unified communications, servers, cybersecurity, identity access, endpoint manager deployment and maintenance.
- Act as escalation resource for Systems Administrators and provide quality service and support to our valued clients, including analysis, consultation, design, and implementation.
- Follow internal process for handling requests, updating clients, and other administrative tasks, and update client Guidebooks documentation to ensure up-to-date information.
- Provide onsite customer support as required and communicate effectively with clients and internal team members, collaborating with peers to ensure timely resolution is achieved.
- Ability to coordinate, work with, and gain the trust of business stakeholders and technical resources, and demonstrate creative thinking and strong problem-solving instinct.
- Actively participate in learning opportunities and complete assigned curriculum in a timely manner, applying knowledge to continuously improve the customer experience.
- Mentor All Covered System Administrators and System Engineers by providing answers and assistance with complex technologies, and complete projects and tasks as assigned by management.
- High school or equivalent, bachelor's degree preferred.
- 3-5 years of relevant technical and customer service experience in systems analysis, implementation, and support for current technologies.
- One or more of the following (or approved similar) certifications are required: AWS Cloud Practitioner / Sys Ops Administrator, Citrix Certified Associate Virtualization (CCA-V), Microsoft Azure Fundamentals, Google Foundational, VMware VCTA, Cisco CCST, Fortinet NSE4, ComptTIA Network+, Certified Ethical Hacker (CEH).
Konica Minolta Business Solutions is a leading provider of office technology solutions, including IT Services, intelligent information management, managed print services, and industrial and commercial print solutions. We are committed to delivering exceptional customer service and support, and we are seeking a highly skilled Systems Engineer I to join our team.
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