Front Desk Representative

11 hours ago


Garden Grove, California, United States Great Wolf Resorts Full time
Front Desk Agent

About the Role:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Great Wolf Resorts. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Key Responsibilities:

  • Welcome guests and provide a seamless check-in and check-out experience
  • Register guests and assign rooms, ensuring accuracy and efficiency
  • Process payments and handle guest inquiries and requests
  • Provide exceptional customer service, responding to guest needs and concerns in a timely and professional manner
  • Maintain accurate records and reports, ensuring compliance with company policies and procedures

Requirements:

  • High school diploma or equivalent required
  • Previous customer service experience, preferably in a hospitality or resort setting
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
  • Excellent communication and interpersonal skills
  • Ability to lift up to 30 pounds and stand for long periods of time

What We Offer:

  • A competitive hourly rate
  • Opportunities for career growth and advancement
  • A fun and dynamic work environment
  • Comprehensive training and development programs
  • A range of benefits, including medical, dental, and vision insurance

How to Apply:

Click on the "Apply Now" button or chat with a recruiter to learn more about this exciting opportunity.



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