Client Solutions Associate

2 weeks ago

New York, New York, United States GLG Full time
{"title": "Client Solutions Associate", "description": "About the Role

We are seeking recent graduates with a strong passion for client service to join GLG as an Associate in our New York office. As an Associate, you will be the engine behind GLG's Insight Network, the world's largest and most varied source of first-hand expertise.

Key Responsibilities
  • Support team members on client projects and Network Member engagement.
  • Recruit new experts to join GLG's network through targeted lead generation and timely outreach.
  • Collaborate closely with team members to expand projects and rescope recruiting populations to drive successful client outcomes.
  • Build your understanding of client strategies, various industry sectors, and value chains to identify and vet the best experts for client projects.
  • Schedule and confirm critical calls and meetings between GLG's clients and Network Members.
  • Proactively engage with GLG experts to understand their expertise and gauge their fit for client projects.
  • Learn and uphold our compliance policies and procedures to protect the integrity of client engagements.
What You'll Learn
  • Excel in a phone-based and highly challenging environment that demands attention to detail, prioritization of various workflows, and execution on multiple projects at the same time.
  • Develop strong, transferable business skills, including client service excellence, communication, time management, negotiating, problem solving, project management, and the ability to achieve commercial targets.
  • Collaborate with colleagues on and across both regional and global teams to contribute to revenue and broader commercial success.
  • Mentor future GLG Associates as you become tenured and proficient in your role.
Requirements
  • Bachelor's degree.
  • Confident and strong communication (oral and written), interpersonal skills, and motivation to work on the phone daily with Network Members and potential recruits.
  • Desire to work in a collaborative, team environment that is fast paced, where we strive to provide an excellent experience for experts and clients.
  • Ability to work responsibly and manage multiple, simultaneous tasks - prioritizing effectively as priorities can shift quickly.
  • High motivation to exceed personal weekly, monthly, and quarterly commercial targets.
  • Strong problem-solving skills and hustle attitude.
  • Ability to quickly digest and implement feedback and coaching. Eagerness to learn about new topics, industries, and companies.
  • Willingness to work flexible and extended hours (including evenings and bank holidays) outside of the traditional workday (8:30AM-6PM), as needed based on client requests.
What We Offer
  • Base salary of $60,000.
  • Uncapped performance-based incentive compensation.
  • Overtime eligibility.
  • Culture: Flexible work schedule, commuter and parking benefits, free meals, drinks, and snacks, gym, and barista service.
  • Vacation & Time Off: Flexible paid time off with no annual cap, plus 10 company holidays.
  • Health & Wellness: Comprehensive medical, dental, and vision coverage effective on your first day of employment. Free wellbeing support with Calm, an EAP, and Pathways (a long-term therapy and counseling service).
  • Parenting & Family Life: Access to Maven, which provides comprehensive, virtual care to GLGers who are planning, starting, and raising a family.
  • Diversity & Inclusion: Participate in one of our seven diversity networks.
  • Financial & Retirement: 401(k) and Roth 401(k) plans with an employer match (subject to annual limits and vesting). Discounts on pet, auto, and home insurance policies.
  • Professional Development: Tuition reimbursement program for eligible courses, including language skills courses. Unlimited access to Go 1, the world's largest digital learning platform.
  • Social Impact: Support causes you care about by partnering with our Social Impact team to nominate organizations for GLG projects.
About GLG

GLG is the world's insight network. Our clients rely on GLG's global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).

"}

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