Strategic Partnership Manager
3 days ago
The Enterprise Customer Success Manager (eCSM) is a key member of our team at RELX, responsible for developing and maintaining strong relationships with our customers. As a trusted adviser and customer advocate, the eCSM will work closely with cross-functional teams to design and implement individualized customer success plans and strategies.
Key Responsibilities- Collaborate with administrators, faculty, and students of our partnership accounts to understand their needs and goals
- Translate the needs and goals of key stakeholders into a Customer Success plan
- Organize, document, and refine customer data throughout the partnership
- Manage and take point on issues, as the customer advocate
- Use teaching skills to support customer onboarding plans
- Conduct training with elevated customer product value-driven conversations
- Provide customers with high-level service and develop innovative solutions to meet their business needs
- Possess prior customer success experience
- Be organized with exceptional time management skills and professional agility
- Have relational intelligence and strategic thinking ability
- Be a team player with a demonstrated high level of collaboration
- Have a strategic problem-solving mindset
- Be able to effectively prioritize tasks and see them through to completion
- Demonstrate proficiency with Microsoft Office (Excel, Outlook, PowerPoint, and Word)
RELX is a global provider of information and analytics for professional and business customers across industries. We help scientists make new discoveries, lawyers win cases, doctors save lives, and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.
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3 weeks ago
Gainesville, Florida, United States Philips Full timeThe Senior Regulatory Affairs Manager will be pivotal within Philips' Clinical Informatics division, overseeing regulatory initiatives for the company's Disease Management Solution offerings. This role is essential in shaping and upholding a precise global regulatory framework and facilitating market access, thereby influencing patient outcomes worldwide.Key...
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Senior Regulatory Affairs Manager
3 weeks ago
Gainesville, Florida, United States Philips Full timeThe Senior Regulatory Affairs Manager will be instrumental within Philips' Clinical Informatics division, overseeing regulatory initiatives for the company's Disease Management Solution offerings. This role is vital in ensuring a precise global regulatory approach and facilitating market access, which significantly influences patient outcomes worldwide.Key...