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Spa Reception Specialist
2 months ago
As a Spa Reception Specialist, you will be responsible for managing the scheduling of spa services for both individuals and groups through our advanced reservation system. Your role will involve confirming appointments with guests and addressing inquiries regarding our range of services.
Key Responsibilities:
1. Efficiently schedule and manage spa appointments, ensuring a smooth experience for guests.
2. Communicate with guests to confirm their bookings and provide information about services offered.
3. Maintain and update the reservations list throughout the day, addressing any last-minute changes and coordinating with management to resolve scheduling conflicts.
4. Welcome guests upon arrival, verifying their details and providing an overview of the spa facilities.
5. Promote and sell various spa services to enhance guest experiences.
6. Handle financial transactions accurately, including processing payments and managing cash tips.
7. Report any maintenance or repair needs to the appropriate department.
Work Environment:
Ensure adherence to company policies and maintain a professional appearance at all times. Uphold confidentiality regarding proprietary information and protect company assets.
Guest Interaction:
Deliver exceptional service by anticipating and addressing guests' needs, ensuring a welcoming atmosphere for all visitors. Maintain clear communication and develop positive relationships with colleagues and guests alike.
Physical Requirements:
Ability to stand, sit, or walk for extended periods and lift objects weighing up to 10 pounds without assistance.
Qualifications:
- High school diploma or equivalent required.
- Less than one year of relevant experience preferred.
- No supervisory experience necessary.
- No specific licenses or certifications required.
Compensation and Benefits:
The hourly wage for this position is competitive and includes a comprehensive benefits package, such as health care options, retirement plans, paid time off, and additional wellness benefits.
Marriott International is committed to creating a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences.
