Spa Attendant

7 days ago


Newport Beach, California, United States Balboa Bay Resort & Club Full time
Job Summary

We are seeking a highly skilled and enthusiastic Spa Attendant to join our team at the Balboa Bay Resort and Club. As a Spa Attendant, you will be responsible for providing exceptional guest service, ensuring the cleanliness and appearance of spa areas, and maintaining a safe and welcoming environment for our guests.

Key Responsibilities
  • Welcome and attend to all spa guests, providing general spa orientation and offering guest amenities as needed.
  • Maintain the cleanliness of reception areas, treatment rooms, sauna and steam rooms, restrooms, spa/salon locker room, fitness center, and lounge areas.
  • Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations.
  • Respond to guest requests pertaining to spa cleanliness, amenities, and linen to exceed guest satisfaction.
  • Immediately report any noted repairs or maintenance of spa or public areas.
  • Resolve guest complaints within scope of authority, otherwise refer the matter to management.
  • Must wear non-slip, oil-resistant shoes and follow all safety policies and procedures.
Requirements
  • No formal education required.
  • Must be at least 18 years of age.
  • Prior housekeeping experience in a hotel spa environment preferred.
  • Requires ability to serve needs of guest through use of the phone, computer, and face-to-face interactions.
  • Must demonstrate positive attitude and professional demeanor.
  • Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
What We Offer

The Balboa Bay Resort and Club is an equal employment and E-Verify employer. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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