Medical Laser Equipment Specialist

4 weeks ago


Providence, Rhode Island, United States Philips Full time

About the Role:

We are seeking a highly skilled Medical Laser Equipment Specialist to join our team at Philips. As a key member of our diagnostic imaging service team, you will be responsible for installing, troubleshooting, and maintaining medical laser equipment at customer sites.

Key Responsibilities:

  • Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs.
  • Understand the customer's business and competitive environment; generate service revenue.
  • Actively participate as a member of the regional work team; work to improve team processes and identify training gaps.
  • Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes.
  • Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.

Requirements:

  • 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years' in electromechanical industries.
  • 5+ years of related experience is preferred in the medical device service field. imaging laser and/or optical laser experience is a plus.
  • Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.

What We Offer:

  • Hourly pay range: $35.34 to $60.58, plus overtime eligible.
  • Company fleet/car, training, and advancement opportunities.
  • Comprehensive Philips Total Rewards benefits program, including PTO, 401k, HSA, stock purchase plan, education reimbursement, and more.

About Philips:

We are a health technology company committed to providing equal employment and advancement opportunities to all colleagues and applicants without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.



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