Senior Operations Manager

4 weeks ago

Rochester, New York, United States Diversified Maintenance-RWS, LLC Full time
Job Description

At Diversified Maintenance, we are seeking a highly skilled and experienced Senior Operations Manager to oversee our facilities services operations. The ideal candidate will have a strong background in the janitorial industry and a proven track record of success in managing teams and ensuring customer satisfaction.

Key Responsibilities:

  • Recruit and hire employees to meet contract specifications
  • Assign duties and tasks to employees and inspect work for cleanliness and completion
  • Determine work procedures and prepare schedules to stay within labor budget
  • Conduct new hire orientation, safety training, and job training to ensure employees can perform tasks efficiently and safely
  • Prepare and review required paperwork, including time sheets, accident reports, and employee training records
  • Create an open line of communication to assist with employee relations and coaching
  • Establish relationships with customers by visiting accounts regularly to ensure high-quality service
  • Resolve problems and complaints in a timely manner to maintain customer satisfaction
  • Document customer contacts and concerns, and assist with follow-through to resolve issues
  • Monitor assigned accounts for work order opportunities and additional work that can be added to the contract

Requirements:

  • Two to three years of management experience required
  • Several years of janitorial industry experience necessary
  • Ability to multitask and adapt to changing environments
  • Customer service mindset and training skills required
  • Experience with Microsoft and Google products necessary

Benefits:

  • Salary range: $70,000 to $75,000 annually
  • Medical, dental, vision, and other typical workplace benefits offered

Diversified Maintenance Systems is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

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