Continuous Improvement Lead

4 days ago


West Covina, California, United States Jollibee Support Center Full time
Job Description">

As a Continuous Improvement Lead, you will be responsible for driving operational excellence and guest satisfaction throughout our restaurant chain. You will analyze data, identify areas for improvement, and develop strategies to optimize service workflows, reduce labor costs, and enhance the overall customer experience.

You will work closely with restaurant managers, supervisors, and other front-line staff to optimize processes and drive improvements in service quality, speed, and consistency.

The ideal candidate will have a strong background in operations management, excellent analytical skills, and the ability to communicate complex ideas simply and effectively.

In exchange for your expertise, we offer a competitive salary of $90,000 per year, plus benefits and opportunities for professional growth and development.

Key Responsibilities:

  • Analyze data to identify areas for improvement
  • Develop strategies to optimize service workflows
  • Reduce labor costs through process improvements
  • Enhance the overall customer experience

Requirements:

  • Bachelor's degree in Hospitality Management, Business Administration, Operations Management, or a related field
  • At least five years of experience in operations management, with at least 3 years in a leadership role
  • Proven track record of experience with service process optimization, including analyzing workflows, reducing service time, and improving customer experience
  • Experience with project management, including leading cross-functional teams and managing multiple projects simultaneously


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