Front of the House Operations Specialist

16 hours ago


West Covina, California, United States Jollibee Support Center Full time
Job Summary

The Front of the House Operations Specialist is a key role within our restaurant chain, responsible for driving continuous improvement initiatives in front-of-house operations. This involves analyzing workflows, identifying inefficiencies, and implementing best practices to enhance service quality, speed, and consistency.

Key Responsibilities
  • Analyze and Improve Service Workflows: Conduct thorough evaluations of front-of-house operations to identify areas for improvement, including guest interactions, order taking, and communication between Front of the House and Back of the House teams.
  • Implement Best Practices: Standardize effective customer service standards, communicate changes to staff, and monitor adherence to ensure consistent delivery of high-quality experiences.
  • Optimize Systems: Collaborate with restaurant teams to optimize point-of-sale systems, online ordering, and other operational tools to streamline processes and reduce waste.
Requirements
  • Education: Bachelor's degree in Hospitality Management, Business Administration, or related field; or equivalent experience in front-of-house operations.
  • Experience: At least three years of experience in front-of-house operations, with at least two years in a process improvement or lead role within the restaurant or hospitality industry.
  • Skills and Competencies: Strong analytical skills, expertise in customer service principles, project management skills, excellent communication and interpersonal skills, and proficiency with restaurant management software.
Benefits and Compensation

We offer a competitive salary range of $60,000 - $80,000 per year, based on location and experience. Additionally, we provide comprehensive benefits, including health insurance, retirement plans, and paid time off.

We are an equal opportunity employer and welcome applicants from diverse backgrounds. Please submit your application, including your resume and cover letter, through our website. Estimated salary: $68,500/year.



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