Customer Service Supervisor

1 day ago


West Covina, California, United States Floor & Decor Holdings, Inc. Full time
Job Description

This role is responsible for overseeing the day-to-day operations of a retail store, focusing on customer service and sales. As a Customer Service Supervisor - Store Operations Lead, you will be the key point of contact for customers, resolving any issues and ensuring their shopping experience meets expectations.

About the Role
  • The ideal candidate will have at least one year of experience in customer service or supervisory roles, with a proven track record of driving sales growth and improving customer satisfaction.
  • You will be expected to lead by example, demonstrating excellent communication and interpersonal skills to motivate and engage team members.
  • In this role, you will also be responsible for analyzing sales data, identifying trends, and developing strategies to increase sales and profitability.
Responsibilities
  • Sales Growth:
    • Analyze sales data to identify opportunities for growth and develop strategies to increase sales.
    • Implement sales promotions and campaigns to drive sales and revenue growth.
  • Customer Service:
    • Provide exceptional customer service, responding promptly to customer inquiries and resolving any issues that may arise.
    • Lead by example, demonstrating a positive attitude and providing guidance to team members on customer service best practices.
  • Team Management:
    • Supervise and manage a team of sales associates, providing coaching, training, and feedback to ensure they meet performance expectations.
    • Develop and implement performance improvement plans for underperforming team members.
Requirements
  • Education: High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Experience: At least one year of experience in customer service or supervisory roles, preferably in retail.
  • Skills:
    • Excellent communication and interpersonal skills.
    • Proven track record of driving sales growth and improving customer satisfaction.
    • Strong analytical and problem-solving skills.
    • Ability to work in a fast-paced environment and adapt to changing priorities.
Compensation

The estimated salary range for this role is $17.65 USD - $24.35 per hour, depending on experience. This figure reflects the cost of living in your area and is based on national averages. The actual compensation package may vary based on individual qualifications and company policies.

Benefits
  • 401(k) plan with discretionary company match.
  • Employee Stock Purchase Plan (ESPP).
  • Medical, dental, vision, life, and other insurance plans (subject to eligibility criteria).
  • Referral bonus program.
  • Personal holiday and volunteer time off program.

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