Guest Experience Optimization Manager
5 days ago
We are seeking a Guest Experience Optimization Manager to join our team at Jollibee Support Center. In this role, you will be responsible for optimizing the guest experience across all locations and channels, ensuring consistency in service delivery and enhancing overall customer satisfaction.
You will analyze customer feedback, identify areas for improvement, and develop strategies to optimize service workflows, reduce labor costs, and enhance the overall customer experience.
The ideal candidate will have a strong background in hospitality management, excellent analytical skills, and the ability to communicate complex ideas simply and effectively.
In exchange for your expertise, we offer a competitive salary of $95,000 per year, plus benefits and opportunities for professional growth and development.
Key Responsibilities:
- Analyze customer feedback to identify areas for improvement
- Develop strategies to optimize service workflows
- Reduce labor costs through process improvements
- Enhance the overall customer experience
Requirements:
- Bachelor's degree in Hospitality Management, Business Administration, Operations Management, or a related field
- At least six years of experience in hospitality management, with at least 4 years in a leadership role
- Proven track record of experience with service process optimization, including analyzing workflows, reducing service time, and improving customer experience
- Experience with project management, including leading cross-functional teams and managing multiple projects simultaneously
-
Restaurant Guest Experience Specialist
2 weeks ago
West Covina, California, United States Wingstop Full timeResponsibilities and ExpectationsAs a Guest Service Team Member at Wingstop, your primary responsibility will be to provide World Class service to our guests. This includes interacting with guests, taking and delivering orders, and maintaining a clean and safe work environment.What We Offer:A competitive hourly rate of $12-$15A fun and dynamic work...
-
Wingstop Team Member
1 day ago
West Covina, California, United States Wingstop Full timeJob TitleWingstop Team Member - Guest ExperienceAbout UsAt Wingstop, we are passionate about serving high-quality food and providing exceptional customer service. We are seeking a skilled Team Member to join our team and help us deliver this vision.Your RoleYou will be responsible for interacting with guests, taking orders, and delivering excellent customer...
-
Guest Service Representative
4 weeks ago
West Covina, California, United States Xperience XRG Full timeXperience XRG seeks highly motivated individuals to join our team as Guest Service Representatives. In this role, you will play a critical part in delivering an outstanding dining experience for our guests.The estimated annual salary for this position is approximately $42,000 - $52,000 depending on experience and qualifications.Responsibilities...
-
Guest Services Specialist
2 weeks ago
West Covina, California, United States Spencer Gifts Full timeJob Responsibilities:Maintain exceptional Guest Services by providing outstanding customer support and ensuring a positive shopping experience;Efficiently operate Point of Sale (POS) systems while maintaining security and accuracy of cash handling;Support the Store Management Team by generating sales, conducting housekeeping, merchandising, signing, pricing,...
-
Guest Experience Specialist
2 weeks ago
Covina, California, United States Golden Corral Full timeOperational ExcellenceAs a Cashier / Host / Attendant, you will play a vital role in maintaining the highest level of operational excellence at Golden Corral. Your responsibilities will include informing management when the cash drawer needs to be taken to the safe, ensuring accurate drawer balances with daily paperwork, and adhering to local health...
-
Industrial Process Optimization Leader
4 weeks ago
West Covina, California, United States The Judge Group Full timeAbout The Judge GroupThe Judge Group is a leading provider of high-quality talent solutions for the manufacturing industry. We are currently seeking an experienced Industrial Process Optimization Leader to join our team in West Covina, CA.Job OverviewThis role is responsible for developing and implementing process control strategies to improve efficiency,...
-
Store Team Member
1 day ago
West Covina, California, United States Spencer Gifts Full timeAbout the RoleThis is a challenging and rewarding opportunity for someone who is passionate about delivering exceptional customer experiences. As a Sales Associate, you will play a vital role in driving sales growth and maintaining a positive store environment.Key Responsibilities:Demonstrate a strong commitment to providing exceptional guest...
-
Customer Experience Director
4 weeks ago
Covina, California, United States Covina Corral Inc dba Golden Corral Full timeEstimated annual salary: $55,000 - $70,000About UsCovina Corral Inc dba Golden Corral is a leading franchise organization in the casual dining industry.Job DescriptionWe are seeking an experienced Hospitality Manager to lead our Front-of-the-House team and drive business growth. As a key member of our operations management team, you will be responsible for...
-
Continuous Improvement Lead
5 days ago
West Covina, California, United States Jollibee Support Center Full timeJob Description">As a Continuous Improvement Lead, you will be responsible for driving operational excellence and guest satisfaction throughout our restaurant chain. You will analyze data, identify areas for improvement, and develop strategies to optimize service workflows, reduce labor costs, and enhance the overall customer experience.You will work closely...
-
Dining Experience Ambassador
6 days ago
West Covina, California, United States Denny's #7806 Full timeJob DescriptionWe are seeking a skilled Restaurant Server to join our team at Denny's #7806. As a server, you will be responsible for delivering exceptional customer service while ensuring that all tables are clean and tidy when guests arrive. You will present menus, take orders, and serve food and beverages in a fast-paced environment. Your goal will be to...
-
Customer Experience Representative
2 weeks ago
Covina, California, United States Wingstop Full time**About Wingstop**We're a fast-casual restaurant chain that's passionate about serving our guests. As a Guest Service Team Member at Wingstop, you'll be the face and voice of our brand, responsible for delivering world-class service to every guest who walks in.**Your Role**You'll provide authentic, positive, and genuine experiences to our guests by:Greeting...
-
Automotive Store Manager Lead
7 days ago
West Covina, California, United States American Tire Depot Full timeJob Title: Automotive Store Manager LeadEstimated Salary: $60,000 - $80,000 per yearAbout the Role: We are seeking an experienced Automotive Store Manager Lead to oversee daily store operations at American Tire Depot. As a key member of our team, you will be responsible for implementing company initiatives, motivating team members, and meeting or exceeding...
-
Customer Experience Ambassador
1 day ago
Covina, California, United States Wingstop Full timeJob Title: Guest Service Team MemberCompany Overview: Wingstop is a fast-casual restaurant chain that specializes in wings and other delicious menu items. We're known for our high-quality food and exceptional customer service.Salary Range: $13-$16 per hourJob Description: In this role, you'll be responsible for delivering World Class service to our guests by...
-
Tire Retail and Service Operations Manager
6 days ago
West Covina, California, United States American Tire Depot Full timeRole Summary: We are looking for a highly skilled Automotive Sales and Service Team Leader to join our team at American Tire Depot. As a key member of our team, you will be responsible for managing daily store operations, implementing company initiatives, and motivating team members to meet performance targets while providing exceptional customer...
-
Front of the House Operations Specialist
2 weeks ago
West Covina, California, United States Jollibee Support Center Full timeJob SummaryThe Front of the House Operations Specialist is a key role within our restaurant chain, responsible for driving continuous improvement initiatives in front-of-house operations. This involves analyzing workflows, identifying inefficiencies, and implementing best practices to enhance service quality, speed, and consistency.Key...
-
Customer Experience Ambassador
3 days ago
Covina, California, United States Laugh Factory Covina LLC Full timeAre you a people person with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy working with a variety of personalities?As a Food Service Team Member at Laugh Factory Covina LLC in Covina, CA, you will play a critical role in creating memorable experiences for our guests. Your responsibilities will...
-
Customer Experience Specialist
2 weeks ago
Covina, California, United States Taymax Group Full timeAbout the RoleWe are seeking a skilled Member Services Representative to join our team in Covina, California. This position offers a competitive salary range of $16.90 - $17.15 per hour. The ideal candidate will be responsible for providing exceptional customer service to Planet Fitness members, prospective members, and guests.
-
Fitness Experience Ambassador
2 weeks ago
Covina, California, United States Taymax Group Full timeCompany OverviewTaymax Group is a fitness company that prides itself on providing a welcoming and non-intimidating environment for its members. Our mission is to enhance people's lives by offering a high-quality fitness experience.Job DescriptionWe are seeking a Customer Service Specialist to join our team at our Covina location. The ideal candidate will...
-
Industrial Finance Manager
3 weeks ago
West Covina, California, United States LHH Recruitment Solutions Full timeOur client, a leading manufacturer of consumer products, is seeking an experienced Industrial Finance Manager to lead their financial activities related to manufacturing and warehouse operations.Key Responsibilities:Oversee cost accounting, inventory management, and fixed assets to ensure optimal efficiency and profitability.Determine pricing for custom...
-
Retail Sales Manager
4 weeks ago
West Covina, California, United States Carter's Full time**About Us**Carter's, Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip Hop, and Little Planet brands. We've become an industry leader by providing quality products and lasting careers to our team.We're a close-knit culture that invests in our teams with training and...