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Customer Service Specialist

2 months ago

Frankfort, Kentucky, United States Lowe's Full time


What You Will Do All Lowe's associates provide exceptional customer service while ensuring a store environment that is organized, secure, and well-stocked with essential products.


As a Customer Service Specialist, this entails:

  • Being approachable and courteous, greeting customers and assisting with their home improvement inquiries.
  • Verifying loading tickets and accurately processing orders and deliveries to ensure customers receive their items as expected and promptly.
  • Practicing safety protocols and promoting a culture of safety among colleagues.
The Customer Service Specialist is pivotal in shaping the customer experience at Lowe's.

This role involves assisting customers in selecting appropriate products, ensuring quotes are precise, confirming correct pricing, and addressing all customer requirements.

Moreover, this associate excels in customer service by actively listening to customer needs, leveraging expertise to provide assistance, and loading products for customers.

This role requires vigilance in reporting any safety or security issues at the store's entrance.
The responsibilities of the Customer Service Specialist may vary based on the department supported.

Customer Service Specialists may work in one of the following areas:
Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls.

Applicants for the Customer Service Specialist position may be considered for any of these areas, depending on hiring needs and qualifications.


Travel Requirements:

This position does not necessitate regular travel; however, occasional travel may be required for meetings, training sessions, or to assist nearby stores.

What We're Looking For

  • Hourly Full Time or

Part Time:

Typically scheduled for 39 to 40 hours or up to 25 hours per week, respectively; additional hours may be necessary based on store requirements.


  • Availability for morning, afternoon, and evening shifts any day of the week.
  • Physical capability to perform tasks that may involve prolonged standing, sitting, and other activities essential for job duties.
  • Associates assigned to the Greeter departments (available in select stores) must be able to lift a minimum of 10 pounds without assistance; may lift over 10 pounds with or without assistance.
  • Associates assigned to all other departments (excluding Greeter departments) must be able to lift a minimum of 25 pounds without assistance; may lift over 25 pounds with or without assistance.
What You Need To SucceedMinimum Qualifications

  • 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
  • 6 months experience utilizing common retail technology, such as smartphones and tablets.
  • Ability to obtain sales-related licensure or registration as required by law. Preferred Qualifications
  • 6 months of sales experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.
  • 6 months of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating products, greeting customers, answering phones, building relationships with customers, and expressing gratitude for their business.
  • Bi-lingual skills, if applicable to the store.
  • Certification in a trade related to the department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials). Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.