Resident District Manager
2 days ago
As a Resident District Manager (RDM) with CulinArt, you will be the primary point of contact for our clients and oversee the team and operations. Your goal will be to plan and direct activities to meet goals in a changing environment while maintaining client relationships and supporting our mission.
Key Responsibilities:- Lead, manage, and encourage a complementary team at a large account, striving to deliver flawless service to the client, students, and community.
- Drive and develop self and team towards building lasting relationships with the client(s) and achieving key performance indicators (profitability, safety, employee engagement, etc.).
- Collaborate with the district leadership team and engage in continuous discussions with colleagues to exchange standard methodologies, address potential risks, promote diversity, and nurture a sense of community.
- Ensure decisions are weighed for risk/reward and short/long term implications while gathering input from team members and partners.
- Cultivate a culture of visibility, understanding, education, safety, and accountability at the account long-term.
- Represent the brand within the district and community; attend key client and community events.
- Meet or exceed client needs, retain the account, find cross-sell opportunities, and assist in the rebid process as directed.
- Support functional areas of operation, including but not limited to safety, marketing, nutrition, and culinary.
- Ensure adherence to local, state, federal, and company policies, and conduct unit audits to ensure conformance for key areas (e.g. food storage, sanitation).
- Ensure compliance with all applicable meal and retail programs, following mentorship and completing all required reports on time.
- Champion development within the account; conduct performance evaluations, and succession planning, and have a full understanding of all roles within the operation.
- Lead the financial results for the account, working with leadership to ensure accuracy for reporting, forecasting, and budgeting processes.
- Ensure consistent and fair administration of all policies and procedures.
- Bachelor's degree or equivalent experience, with a minimum of three (3) years of management experience, preferably in food service, hospitality management, plant operations management, environmental services, laundry, or other Support Services area.
- Proficient in all aspects of food service management with a consistent record of success.
- Consistent record of leading a business and a team, strong customer service, and good business and financial proficiencies.
- Strong initiative, critical thinking, ownership, communication (listening, written, and verbal), multi-tasking, prioritization, and organization skills.
- Champion the inclusive approach, and be proactive, positive, professional, and resilient.
- Excellent computer skills and proficiency with Microsoft Office Suite and POS software.
- Occasional travel required in this position.
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