Seasonal Guest Service Host

1 week ago


Bedford, Virginia, United States Delaware North Full time
Position Overview

Delaware North Parks and Resorts is seeking enthusiastic seasonal Hosts to enhance our guest experience at Peaks of Otter Lodge. In this role, you will be pivotal in greeting visitors and overseeing the host station.

If you are passionate about providing exceptional service in one of the most beautiful natural settings, this position offers a unique opportunity to create unforgettable moments for our guests.

Please note that Peaks of Otter Lodge does not provide employee housing.

Compensation

This role is classified as a tipped position; therefore, the hourly wage mentioned does not encompass potential tips.

Hourly Rate: $12.15
For details regarding our comprehensive benefits package, please refer to our resources.

Benefits of Working at Peaks of Otter

Experience a workplace with breathtaking views while collaborating with a close-knit team in the stunning Blue Ridge Mountains. Enjoy easy access to outdoor activities such as hiking, tours, and seasonal events that inspire every day.

  • Weekly compensation
  • Complimentary meal during shifts
  • Employee discounts - 30% off retail purchases
  • Referral incentives – earn $200 for each successful referral
  • Opportunities for training and career advancement, including the possibility of working at other locations nationwide

Note: Additional benefits, including health insurance and vacation time, are available for eligible year-round positions at other Delaware North properties.

Key Responsibilities
  • Analyze daily floor plans and reservation logs to develop seating arrangements
  • Accommodate guests and manage wait times effectively
  • Ensure cleanliness and proper setup of dining and service areas
  • Engage with guests to confirm satisfaction with their dining experience, address any concerns, and express gratitude as they depart
  • Handle incoming calls to the restaurant during operational hours
Qualifications
  • Previous experience in a customer service role is preferred
  • Ability to thrive in a fast-paced environment while managing multiple responsibilities
  • Strong communication skills to interact effectively with guests and colleagues
  • No high school diploma or GED is required
Physical Demands
  • Must be able to remain on your feet for the duration of the shift
  • Ability to navigate between tables and around corners
  • Capability to lift and carry items weighing up to 35 pounds
Work Schedule

Shifts may include daytime, evening, weekends, and holidays.

About Us

Peaks of Otter Lodge is situated in the picturesque Blue Ridge Mountains, a premier destination for hiking enthusiasts.

At Delaware North, you will appreciate the environment in which you work, the colleagues you collaborate with, and the daily experiences that unfold. Whether in sports venues, casinos, airports, national parks, iconic hotels, or fine dining establishments, your career path can lead to exciting opportunities. We empower you to excel in a company with a century of success, stability, and growth. If you possess ambition and enjoy the excitement of making things happen, align with our vision and grow alongside us.

Delaware North Companies, Incorporated and its subsidiaries are committed to equal opportunity employment for all applicants, regardless of race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.



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