Customer Support Specialist

2 weeks ago


Palm Springs, California, United States Timo's Full time
Job Overview

Position Summary:

Are you dedicated to delivering exceptional service and support? Do you excel in a fast-paced, high-demand setting? If this resonates with you, we have an exciting opportunity available.

As a Client Services Representative, you will serve as the primary contact for our clients, addressing their inquiries with professionalism and attention to detail. Your role will involve managing both incoming and outgoing communications, ensuring that clients receive timely and accurate information, scheduling appointments, and resolving any issues to enhance customer satisfaction.

Core Responsibilities:

  • Manage a substantial volume of calls with professionalism and efficiency.
  • Assist clients with their HVAC and plumbing inquiries, providing precise information and swiftly resolving issues. Identify client needs and concerns to deliver effective solutions.
  • Coordinate appointment scheduling and collaborate with dispatch to guarantee timely service delivery. Communicate effectively with team members and other departments to ensure seamless service.
  • Maintain comprehensive records of client interactions, transactions, and feedback.
  • Commit to upholding our company's standards for quality service and customer satisfaction.

Required Qualifications:

  • Minimum of 3 years in customer service; experience in a call center is highly preferred.
  • Experience in HVAC, plumbing, electrical, or similar service-oriented industries is advantageous.
  • Exceptional verbal and written communication skills.
  • Strong problem-solving skills and a customer-focused approach.
  • Ability to thrive in a fast-paced environment while managing multiple tasks.
  • Proficiency in basic computer applications and call center software; familiarity with Service Titan is a plus.

Benefits of Employment:

  • Competitive hourly pay with bonus potential.
  • Comprehensive health insurance, including medical, dental, and vision coverage.
  • Retirement savings plan with company matching contributions.
  • Generous paid time off, including vacation, holidays, and sick leave.
  • Opportunities for ongoing training and professional development.
  • A supportive and inclusive company culture that emphasizes teamwork and employee satisfaction.

About Timo's:

Timo's Air Conditioning and Heating is committed to providing outstanding HVAC services. Our reputation is built on professionalism, innovation, and traditional values. We consider our clients part of our family, and our commitment to exceptional service has fueled our rapid growth, creating excellent opportunities for individuals with a positive attitude and a passion for service.

With a growing team and an unmatched reputation for quality, our mission has always been to exceed homeowner expectations. At Timo's, you will find a family-oriented environment with fantastic benefits, performance-based bonuses, and company incentive trips, surrounded by motivated individuals striving for excellence.



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