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Insurance Customer Support Specialist
2 months ago
Benefits:
- 401(k) plan
- 401(k) matching contributions
- Performance-based bonuses
- Profit-sharing opportunities
- Comprehensive training and development programs
ROLE SUMMARY:
As an Insurance Customer Support Specialist with Jd Snead - State Farm Agent, you will play a crucial role in delivering outstanding client experiences that contribute to the success of our insurance agency. Your meticulous attention to detail, strong customer service abilities, and genuine desire to assist others will make you an invaluable asset. You will have the opportunity to advance your career while addressing customer inquiries, collaborating with fellow agency members, and proactively meeting the needs of the community we serve.
We are eager to connect with candidates who embody the qualities of empathy and customer-centricity that we value. We foresee opportunities for internal advancement for those who are particularly motivated and sales-oriented.
KEY RESPONSIBILITIES:
- Build and maintain customer relationships, ensuring timely follow-ups as necessary.
- Deliver prompt, accurate, and courteous customer service, which may involve addressing inquiries about insurance options, eligibility, coverage details, policy modifications, claims, and billing issues.
- Utilize a customer-focused, needs-based approach to inform clients about various insurance solutions.
- Employ effective communication skills to meet customer needs while fostering business growth.
- Commute to the designated office location for initial training and onboarding.
REQUIRED QUALIFICATIONS:
- Commitment to exceptional customer service.
- Aptitude for relating to customers, addressing their inquiries, and anticipating their requirements.
- Strong communication skills to assist clients and collaborate with other team members.
- Proactive approach to problem-solving.
- Prior experience in customer service roles.
- Proficient computer skills.
ADDITIONAL BENEFITS:
- Hourly compensation with commission and bonus potential.
- Opportunities for professional growth and advancement within the agency.
- Paid time off, including vacation and personal/sick days.
- Health insurance benefits.
- Valuable experience for career development.
