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AWS Cloud Engineer

1 month ago

Hartford, Connecticut, United States Insight Global Full time
Cloud Contact Center Upgrade Opportunity

We are seeking an experienced AWS Engineer to help us upgrade our on-prem contact center to a cloud-based solution using Amazon Connect.

The ideal candidate will have a strong background in AWS and experience with cloud migration projects. They will be responsible for designing and implementing the new cloud-based contact center, working closely with our team and vendors to ensure a smooth transition.

Key responsibilities will include:

  • Designing and implementing the cloud-based contact center using Amazon Connect
  • Working with our team and vendors to ensure a smooth transition
  • Providing knowledge transfer to get internal team members up to speed with the project and technologies being leveraged
  • Utilizing various Amazon technologies, including Amazon Pinpoint, Amazon Workmail, Amazon DynamoDB, and Amazon Connect Contact Lens

We offer a competitive benefit package, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.