AWS Cloud Contact Center Specialist

4 weeks ago


Hartford, Connecticut, United States Insight Global Full time
Job Description

An employer is seeking an AWS Engineer to join their team remotely based in EST. This is an open position due to the client's upgrade of their on-prem contact center to a completely cloud-based contact center. The AWS Engineer will be responsible for helping stand up this new cloud-based contact center using Amazon Connect. The ideal resource should have experience with this type of migration/upgrade project and will work closely with matrixed teams and vendors assisting in the project work. This person will leverage various Amazon tools such as Amazon Pinpoint, Amazon Workmail, Amazon DynamoDB, Amazon Connect Contact Lens, and AWS Lambda API to properly upgrade to this cloud-based contact center. They will work closely with the vendor to manage changes once the project moves into the operational phase and will act as the primary point of contact for delivery and updates.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/

Requirements

• 8+ years of experience as an AWS Engineer/Architect
• Extensive experience with Amazon Connect
• Previously performed an upgrade/migration project to Amazon Connect
• Utilized various other Amazon technologies including: Amazon Pinpoint, Amazon Workmail, Amazon DynamoDB, Amazon Connect Contact Lens, AWS Lambda API
• Performed knowledge transfer to get internal team members up to speed with the project and technologies being leveraged

  • Hartford, Connecticut, United States Insight Global Full time

    We are seeking an AWS Cloud Migration Specialist to help us upgrade our on-prem contact center to a cloud-based solution using Amazon Connect.The ideal candidate will have extensive experience with Amazon Connect and a proven track record of performing similar migrations.Responsibilities will include hands-on development, architectural design, and...

  • AWS Cloud Engineer

    1 month ago


    Hartford, Connecticut, United States Insight Global Full time

    Job Title: AWS Cloud EngineerWe are seeking an experienced AWS Cloud Engineer to join our team at Insight Global. As a key member of our team, you will be responsible for designing, implementing, and managing cloud-based contact centers using Amazon Connect.Key Responsibilities:Design and implement cloud-based contact center solutions using Amazon...


  • Hartford, Connecticut, United States Vlink Full time

    About the Role:VLink is seeking an experienced AWS Cloud Solutions Architect to join our team. As an AWS SME, you will play a critical role in optimizing and transitioning our contact center to Amazon Connect, focusing on solution design, configuration, and implementation.Key Responsibilities: Evaluating the current system and defining the optimal Amazon...


  • Hartford, Connecticut, United States Diverse Lynx Full time

    We are seeking a dedicated AWS Public Cloud Admin with expertise in managing geospatial data and cloud infrastructure to join our dynamic team at Diverse Lynx LLC.The ideal candidate will have between 6 to 9 years of experience in managing geospatial data and cloud infrastructure. This role is crucial for optimizing our geospatial data processes and ensuring...


  • Hartford, Connecticut, United States Diverse Lynx Full time

    Job Title:AWS Cloud Infrastructure ManagerLocation:Hartford, CTJob Summary:We are seeking a skilled AWS Cloud Infrastructure Manager to join our team. The ideal candidate will have 6-9 years of experience in managing geospatial data and cloud infrastructure. This role is crucial for optimizing our geospatial data processes and ensuring seamless integration...


  • Hartford, Connecticut, United States Phaxis Full time

    Job Summary:Phaxis is seeking a highly skilled Cloud Data Engineer to join our team. As a Cloud Data Engineer, you will be responsible for designing, building, and maintaining large-scale data processing systems on the AWS Cloud platform. The ideal candidate will have a strong background in Python, PySpark, and AWS services such as S3, Lambda, EC2, and EMR....

  • AWS Cloud Engineer

    4 weeks ago


    Hartford, Connecticut, United States Capgemini Full time

    Cloud Infrastructure DeveloperCapgemini is seeking a talented AWS Platform Developer to design, build, and maintain secure, reliable, and scalable AWS infrastructure using best practices. The ideal candidate will ensure code is delivered without vulnerabilities by enforcing engineering practices, code scanning, and other relevant...


  • Hartford, Connecticut, United States LanceSoft Full time

    Job Title: Cloud Automation SpecialistJob Summary:At LanceSoft, we are seeking a skilled Cloud Automation Specialist to join our team. As a Cloud Automation Specialist, you will be responsible for designing, developing, and maintaining automation frameworks and platforms to enable easy and efficient provisioning of cloud resources. You will work closely with...


  • Hartford, Connecticut, United States ShiftCode Analytics Full time

    Job Title: AWS Cloud Engineer with GitHub Actions ExpertiseJob Summary:ShiftCode Analytics is seeking an experienced AWS Cloud Engineer with expertise in GitHub Actions to join our team. The ideal candidate will have hands-on experience with core AWS services, infrastructure as code with Terraform, and Docker containers. Additionally, they will have...


  • Hartford, Connecticut, United States LTIMindtree Full time

    About Us:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive...

  • Cloud Pipeline Expert

    1 month ago


    Hartford, Connecticut, United States Diverse Lynx Full time

    Job Title: Cloud Pipeline ExpertHartford, CTJob Description:As a Cloud Pipeline Expert, you will be responsible for designing and implementing CI/CD pipelines on AWS. You will work with Cloud Pipeline modules to create and modify JSON configuration files. Strong experience with GitHub Actions and implementation knowledge from scratch are...


  • Hartford, Connecticut, United States ApTask Full time

    About the Role:The client is a global technology, consulting, and digital solutions company with a strong emphasis on developing innovative solutions that enable its clients to remain competitive, profitable, and secure in an evolving business environment. With a focus on partnerships with leading hyperscales like AWS, Google Cloud, and Microsoft, the...


  • Hartford, Connecticut, United States LanceSoft Full time

    Job SummaryLanceSoft is seeking a highly skilled Cloud Automation Engineer to join our team. As a key member of our cloud engineering team, you will be responsible for designing, developing, and maintaining automation frameworks and platforms to enable efficient provisioning of cloud resources.Key Responsibilities:Design and develop automation frameworks and...


  • Hartford, Connecticut, United States CVS Health Full time

    Transforming healthcare through innovation is at the heart of CVS Health's mission. As a Senior Cloud Solutions Architect, you will play a pivotal role in designing and implementing cutting-edge solutions that enhance the patient experience. Your expertise in cloud architecture will enable seamless integration with our existing systems, driving business...


  • Hartford, Connecticut, United States Umanist Staffing LLC Full time

    Job DescriptionUmanist Staffing LLC is seeking a highly skilled Cloud Infrastructure Engineer to join our team. The ideal candidate will have expertise in Red Hat OpenShift administration, Kubernetes, and cloud services.Key ResponsibilitiesManage and maintain OpenShift clusters, including upgrades, patching, and monitoring.Configure alerts in OpenShift Alert...


  • Hartford, Connecticut, United States Syntricate Technologies Full time

    Job SummaryAs a Reliability Engineering Specialist at Syntricate Technologies, you will be responsible for managing communications and sharing industry best practices to support the RE Community of Practice. You will also be accountable for the identification, development, catalog, and maintenance of reusable assets. Additionally, you will deliver...


  • Hartford, Connecticut, United States Syntricate Technologies Full time

    Job DescriptionWe are seeking a highly skilled Splunk Integration Specialist to join our team at Syntricate Technologies.The ideal candidate will have a strong background in Splunk and experience integrating it with Dynatrace and AWS cloud-native logging and monitoring services.Key Responsibilities:Design, develop, and maintain integrations between Splunk...


  • Hartford, Connecticut, United States KPMG Full time

    Job Title: Director, Senior Cloud Security ArchitectAbout the Role:KPMG is seeking a highly skilled Director, Senior Cloud Security Architect to join our Global Information Solution Group organization. As a key member of our team, you will be responsible for engaging with stakeholders to understand the current state of application security and contributing...

  • Splunk Developer

    1 month ago


    Hartford, Connecticut, United States Syntricate Technologies Full time

    Job Title: Splunk Developer - Enterprise Monitoring SpecialistJob Description:We are seeking an experienced Splunk Developer to join our team at Syntricate Technologies. As a Splunk Developer, you will be responsible for integrating Splunk and Dynatrace into our enterprise monitoring and logging system.Key Responsibilities:Integrate Splunk and Dynatrace into...


  • Hartford, Connecticut, United States Randstad US Full time

    Job Summary: We are seeking a highly skilled Senior Node.js Developer with experience in AWS to join our team at Randstad US. As a key member of our development team, you will be responsible for designing and implementing server-side applications using Node.js and related frameworks. You will collaborate with cross-functional teams to gather and understand...